Umran Kesici
Medford
Summary
Dedicated assistant store manager with a strong track record in customer service, inventory control, and store organization. Proven ability to enhance customer satisfaction and streamline operations.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager Pizza Maker
Domino's Pizza
Ware, MA
05.2024 - 06.2026
- Prepared and baked pizzas according to company recipes and quality standards.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Operated pizza-making equipment, ensuring proper use and maintenance for optimal performance.
- Assisted in inventory management by tracking ingredient usage and reporting shortages to supervisors.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to changing menu items and promotions, implementing them efficiently in daily operations.
- Followed safety protocols to minimize risks and ensure a safe working environment for all staff members.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve profitability.
- Implemented promotional strategies, increasing customer engagement and driving sales growth during peak hours.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained high standards of cleanliness and safety within the store environment for improved customer experience.
- Collaborated with upper management on strategic initiatives to enhance overall store performance and staff productivity.
- Resolved customer complaints swiftly, fostering positive relationships and ensuring repeat business through exceptional service.
- Analyzed sales data to identify trends, adjusting staffing levels to meet customer demand effectively.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Education
Bachelor of Science - Mechanical Engineering
Iskenderun Technical University
Hatay / Turkey 01.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- POS systems
- Staff scheduling
Timeline
Assistant Store Manager Pizza Maker
Domino's Pizza
05.2024 - 06.2026
Bachelor of Science - Mechanical Engineering
Iskenderun Technical University