uzma zaidi
Milford
Summary
Dynamic front desk receptionist with proven expertise at Metlife Auto & Home, adept at managing sensitive information and enhancing customer satisfaction. Skilled in appointment coordination and conflict management, I consistently foster positive guest relationships, contributing to improved retention rates and operational efficiency. Fluent in Urdu and Hindi, I excel in diverse environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Metlife Auto & Home
01.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
Hotel Front Desk Receptionist
Double Tree Hilton
02.2019 - 03.2021
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
Associate of Arts - Hospitality And Tourism Management
Middlesex County College
Edison, NJ05-2014
Skills
- Departmental support
- Mail distribution
- Correspondence typing
- Appointment confirmation
- Spreadsheet tracking
- Front office management
- Sensitive information handling
- Multitasking and organization
- Administrative skills
- Fluent in Urdu and Hindi,
- Conflict management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Native or Bilingual
Arabic
Full Professional
Timeline
Front Desk Receptionist
Metlife Auto & Home
01.2023 - Current
Hotel Front Desk Receptionist
Double Tree Hilton
02.2019 - 03.2021
Associate of Arts - Hospitality And Tourism Management
Middlesex County College
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