Summary
Work History
Education
Skills
Timeline
Generic

Valentina Zapata Zapata

Boston

Summary

Host Worker with a proven track record at Host Analytics, adept in guest relations and local area knowledge. Excelled in enhancing customer satisfaction and managing financial objectives, demonstrating exceptional attention to detail and communication skills. Achieved significant improvements in guest service oversight through empathy and professionalism.

Work History

Hostel Worker

Host Hotels & Resorts
Boston
03.2025 - Current
  • Assisted in budget preparation and expense management to achieve financial objectives.
  • Created weekly schedules for staff members.
  • Maintained the front desk area in a neat and orderly fashion.

Host

Host Analytics
Boston
03.2025 - 03.2025
  • Processed payments from customers using a POS system.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Balanced cash drawers at the end of each shift.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Took reservations from patrons by phone or online.

Education

High School Diploma -

High School
Revere, MA
06-2023

Skills

  • Housekeeping
  • Local area network
  • Guest relations
  • Attention to detail
  • Guest service oversight
  • Empathy and compassion
  • Excellent communication
  • Professionalism
  • Customer satisfaction

Timeline

Hostel Worker

Host Hotels & Resorts
03.2025 - Current

Host

Host Analytics
03.2025 - 03.2025

High School Diploma -

High School

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Valentina Zapata Zapata