Valerie Mangan
Plymouth
Summary
Dynamic customer service professional with a proven track record at Star Power Talent, excelling in problem resolution and enhancing customer satisfaction. As Owner and Operator of Facility Solutions, I implemented efficient processes that increased client retention and referrals, showcasing strong relationship-building skills and financial management expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Star Power Talent
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Owner and Operator
Facility Solutions
08.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
Education
Associate In Design - Design
CNM
Albuquerque, NMSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Guest services
- Stock replenishment
Timeline
Customer Service Associate
Star Power Talent
02.2023 - Current
Owner and Operator
Facility Solutions
08.2019 - Current
Associate In Design - Design
CNM
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