Valerie Cozzens
Lancaster,MA
Summary
Dynamic sales and customer service professional with over five years of experience in cultivating strong client relationships, consistently surpassing performance targets, and delivering exceptional customer experiences. Renowned for outstanding communication skills and a genuine passion for teamwork and collaboration, bringing a proactive approach to every challenge. Eager to transition into the professional sports industry, ready to leverage expertise in client engagement to contribute to the success and growth of a sports organization. Committed to driving results through dedication, enthusiasm, and a relentless pursuit of excellence.
Overview
2024
2024
years of professional experience
Work History
Energy Advisor
NRG Clean Power
Canoga Park, CA
2024 - 2026
- Managed solar proposal and contract processes for diverse clientele, ensuring compliance and accuracy.
- Led informative sessions to clarify solar systems and identify optimal solutions tailored to client requirements.
- Fostered strong client connections to enhance customer satisfaction and loyalty.
- Managed a client pipeline exceeding 50 accounts, ensuring timely follow-up and engagement.
- Provided essential support to sales team during Sales Director's absence to ensure continuity.
- Executed targeted sales strategies to reliably meet and exceed monthly sales objectives.
Organizer/Admin
PEZO Pickup Soccer
Sherman Oaks, CA
2021 - 2025
- Managed logistics of weekly pickup games, including securing permits, arranging equipment, coordinating players, and maintaining rosters.
- Developed engaging community outreach programs to increase participant enrollment and retention.
- Spearheaded marketing initiatives to attract new players and foster a vibrant soccer community.
- Managed game sessions involving close to 100 players per evening, ensuring smooth operation.
- Resolved player disputes and addressed technical issues related to mobile app functionality.
Business Development Sales Manager
Green Conception
Burbank, CA
01.2021 - 01.2024
- Developed and executed strategic business plans to drive revenue growth.
- Established and maintained relationships with key clients to enhance customer satisfaction.
- Collaborated with senior executives to design and execute strategic initiatives that promote business growth and team effectiveness.
- Oversaw solar project sales lifecycle, including proposal development, contract negotiation, financing arrangements, and invoicing processes.
- Executed strategies to meet individual sales goals, fostering teamwork to align with collective objectives.
- Facilitated effective communication to enhance client understanding of equipment and installation processes.
Sales Coordinator/Assistant to the COO
LT Generators
Van Nuys, CA
01.2020 - 01.2021
- Assisted the Sales Manager with daily tasks including drafting and sending project proposals, preparing final contracts and invoices, managing all customers and accounts, and scheduling.
- Managed high volumes of calls, reports, and emails on a daily basis.
- Created and finalized drawings for each sold project using CorelDRAW. Assisted in timely uploads of drawings for installation. Submitted drawings promptly to permits department for city approval.
- Evaluated new leads and delivered comprehensive estimates outlining company services and installation procedures.
- Assisted COO with daily operations of the company. Participated in weekly meetings to identify areas for improvement.
- Facilitated training sessions for new employees across various departments.
- Provided comprehensive support by serving as a back-up for all employee positions during absences or vacations.
Head Junior Varsity Coach
Pasadena High School
Pasadena, CA
01.2019 - 01.2020
- Head coach of the JV girls soccer team at Pasadena High School.
- Developed training programs enhancing athlete performance and teamwork skills.
- Created a positive environment for building fundamental soccer skills and working on new game strategies.
- Conducted ongoing research and implemented drills emphasizing conditioning, ball movement, and footwork.
- Monitored and guided players' academic progress to ensure alignment with educational goals.
- Coordinated practice schedules, ensuring optimal preparation for competitions.
Server
Olive Garden Italian Restaurant
Burbank, CA
01.2017 - 01.2020
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Coordinated food and beverage orders efficiently, minimizing wait times and enhancing service flow.
- Successfully handled multiple tables at once while maintaining attention to detail and ensuring timely service.
- Maintained a clean and organized workspace.
- Proactively assisted team members and managers during busy periods.
Special Events Coordinator
Diva Limousine
Hollywood, CA
01.2015 - 01.2017
- Coordinated logistics for high-profile events, ensuring seamless execution and client satisfaction.
- Responsible for handling high profile events such as the Oscars, Golden Globes, and various premieres and events around the Los Angeles area.
- Managed confidential accounts and profiles for various talent.
- Led a team of event staff, providing training and support to improve performance and productivity.
- Handled high volumes of emails and calls on a daily basis.
- Trained new reservation agents.
Attractions Cast Member
Disneyland Resort
Anaheim, CA
01.2015 - 01.2017
- Exemplified exceptional Guest Service and knowledge of the Disneyland Resort to all Guests.
- Executed daily attraction operations keeping Disney standards such as safety and efficiency first.
- Responsible for a large volume of Guests while maintaining appropriate attraction procedures.
- Operated and maintained attraction equipment, adhering to safety protocols.
- Utilized resources including D-Learn, Disney University Courses, and Working Leads/Managers in Hollywood Land to further develop leadership and professional skills.
Education
Bachelor of Arts -
Salem State University
05.2015
Skills
- Salesforce, Aurora, Microsoft Office, EchoSign, DocuSign, iMovie, CorelDRAW, HelloSign, Zoho CRM, Google Business, RingCentral, Solargraf
- Photo/video editing
- Handling confidential information
- Attention to detail
- Customer service
- Teamwork and collaboration
- Excellent communication
- Team leadership
- Scheduling
- Event planning
Timeline
Business Development Sales Manager
Green Conception
01.2021 - 01.2024
Sales Coordinator/Assistant to the COO
LT Generators
01.2020 - 01.2021
Head Junior Varsity Coach
Pasadena High School
01.2019 - 01.2020
Server
Olive Garden Italian Restaurant
01.2017 - 01.2020
Special Events Coordinator
Diva Limousine
01.2015 - 01.2017
Attractions Cast Member
Disneyland Resort
01.2015 - 01.2017
Energy Advisor
NRG Clean Power
2024 - 2026
Organizer/Admin
PEZO Pickup Soccer
2021 - 2025
Bachelor of Arts -
Salem State University