Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valeska Ferreira

Woburn

Summary

Accomplished sales professional with proven success at Floor and Decor, delivering $4 million in annual sales. Experienced in team leadership and operational efficiency, excelling in customer relationship management and conflict resolution. Committed to fostering collaboration and leveraging innovative strategies to enhance overall business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Contractor

Casa V Interior Design
Woburn
12.2024 - Current
  • Identified potential problems before they occurred to minimize delays or additional expenses.
  • Conducted regular inspections of subcontractors' workmanship for quality assurance.
  • Prepared detailed cost estimates based on labor, material, equipment, overhead costs and other related expenses.
  • Developed job schedules outlining specific tasks to be completed by each contractor and subcontractor within a given timeline.
  • Negotiated contracts with suppliers and vendors to secure competitive prices.
  • Managed construction projects from conception to completion.
  • Trained new employees on company policies, procedures, and safety guidelines.
  • Addressed customer inquiries regarding contract terms or any associated disputes.
  • Organized meetings between clients and contractors and subcontractors to discuss changes in scope or design specifications.
  • Performed site visits to ensure construction plans were in compliance with building codes and regulations.
  • Supervised highly skilled electricians, carpenters, plumbers and other tradesmen on job sites.
  • Fostered relationships with clients, architects, and suppliers to build a strong professional network.
  • Developed and implemented design plans for residential clients, including selection of materials, finishes and furnishings.
  • Advised clients on how best to utilize available space within their homes or businesses.
  • Assisted with selecting appropriate materials such as paint colors, wall coverings, flooring options, lighting fixtures and window treatments.
  • Maintained accurate records of all purchases made during a project.
  • Reviewed blueprints and structural specifications to determine the best interior design solution.
  • Provided detailed estimates of material costs and time frames for each project.
  • Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."

PRO Department Manager

Floor and Decor
Saugus
01.2020 - Current
  • Contributed with $4 million in annual sales performance.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Lead and manage a team of professional specialist employees in the department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Coordinated cross-departmental initiatives to improve overall business performance.
  • Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Office and Administrative Support

TJN General Construction
Peabody
01.2018 - 07.2022
  • Coordinate activities between workers and job sites.
  • Process invoices.
  • Interact with customers as needed.
  • General office duties.
  • Maintain professional communication via phone, email, and mail.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Cashier

Pearson Toyota Scion
Newport News
01.2014 - 01.2016
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Generated reports for credit and debit sales, and balanced the cash register.
  • Trained new staff on policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

GED -

North Shore Community College
Danvers, MA
01.2012

Some College (No Degree) - General Studies

University of Maryland University

Skills

  • Language proficiency in Portuguese and Spanish
  • Sales strategy and performance
  • Customer service and relationship management
  • Conflict resolution skills
  • Data analysis and operational efficiency
  • Team leadership and employee training
  • Effective communication skills
  • Time management expertise
  • Vendor relationship management
  • Business development and planning
  • Material and equipment procurement
  • Blueprint reading
  • Building codes compliance
  • Design-build expertise
  • Subcontractor management

Certification

  • Construction Supervisor License

Languages

Portuguese
Native/ Bilingual
Spanish
Professional

Timeline

General Contractor

Casa V Interior Design
12.2024 - Current

PRO Department Manager

Floor and Decor
01.2020 - Current

Office and Administrative Support

TJN General Construction
01.2018 - 07.2022

Cashier

Pearson Toyota Scion
01.2014 - 01.2016

GED -

North Shore Community College

Some College (No Degree) - General Studies

University of Maryland University

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Valeska Ferreira