Summary
Overview
Work History
Education
Skills
Timeline
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Vandana (Vana) Basu

Belchertown

Summary

Dedicated and detail-oriented professional with 20 years of experience in customer service and sales within the furniture industry. Eager to transition into an entry-level Information Technology or back-office administrative role, bringing strong problem-solving skills, technical curiosity, and a commitment to learning and growth.

Overview

25
25
years of professional experience

Work History

Furniture Sales Consultant

Raymour & Flanigan Furniture
01.2023 - Current
  • Built long-term relationships with customers, consistently achieving top sales rankings.
  • Trained and mentored new staff on sales systems, procedures, and customer interactions.
  • Managed inventory and processed orders through proprietary systems.
  • Ranked favorably in the district and region on multiple performance metrics.

Customer Service Specialist

Macy’s
01.2008 - 01.2023
  • Responsible for providing excellent customer service; role involves strong relationship building skills and the ability to be compassionate and empathetic.
  • Awarded consecutive customer service excellence bonuses, among all associates in the district.
  • Consistently met and exceeded all sales and service targets with multiple ‘letters of commendation’ from customers.

Teller One

Berkshire Bank
07.2008 - 06.2010
  • Role requires being a committed professional with the ability to work in a team.
  • Completed Professional Advancement Course with grade ‘A’, as a part of continuous effort at self-growth and excellence.

Manager, Convenience Store

01.2000 - 01.2006
  • Managed family-owned retail/convenience store with fast food offerings.
  • Role involved handling and responding to incoming calls, maintaining customer service, and exercising independent judgment in making decisions, as and when required.

Education

Master of Arts - History

University of Allahabad
Allahabad, India
01-1988

Skills

  • Customer Support & Service
  • Inventory & Order Management
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Data Entry & Documentation
  • POS and CRM System Experience
  • Time Management & Multitasking
  • Strong Communication & Team Collaboration
  • Adaptability & Eagerness to Learn
  • Scheduling & Workflow Coordination

Timeline

Furniture Sales Consultant

Raymour & Flanigan Furniture
01.2023 - Current

Teller One

Berkshire Bank
07.2008 - 06.2010

Customer Service Specialist

Macy’s
01.2008 - 01.2023

Manager, Convenience Store

01.2000 - 01.2006

Master of Arts - History

University of Allahabad

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Vandana (Vana) Basu