Vandana (Vana) Basu
Belchertown
Summary
Dedicated and detail-oriented professional with 20 years of experience in customer service and sales within the furniture industry. Eager to transition into an entry-level Information Technology or back-office administrative role, bringing strong problem-solving skills, technical curiosity, and a commitment to learning and growth.
Overview
25
25
years of professional experience
Work History
Furniture Sales Consultant
Raymour & Flanigan Furniture
2023.01 - Current
- Built long-term relationships with customers, consistently achieving top sales rankings.
- Trained and mentored new staff on sales systems, procedures, and customer interactions.
- Managed inventory and processed orders through proprietary systems.
- Ranked favorably in the district and region on multiple performance metrics.
Customer Service Specialist
Macy’s
2008.01 - 2023.01
- Responsible for providing excellent customer service; role involves strong relationship building skills and the ability to be compassionate and empathetic.
- Awarded consecutive customer service excellence bonuses, among all associates in the district.
- Consistently met and exceeded all sales and service targets with multiple ‘letters of commendation’ from customers.
Teller One
Berkshire Bank
2008.07 - 2010.06
- Role requires being a committed professional with the ability to work in a team.
- Completed Professional Advancement Course with grade ‘A’, as a part of continuous effort at self-growth and excellence.
Manager, Convenience Store
2000.01 - 2006.01
- Managed family-owned retail/convenience store with fast food offerings.
- Role involved handling and responding to incoming calls, maintaining customer service, and exercising independent judgment in making decisions, as and when required.
Education
Master of Arts - History
University of Allahabad
Allahabad, India1988-01
Skills
- Customer Support & Service
- Inventory & Order Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Documentation
- POS and CRM System Experience
- Time Management & Multitasking
- Strong Communication & Team Collaboration
- Adaptability & Eagerness to Learn
- Scheduling & Workflow Coordination
Timeline
Furniture Sales Consultant
Raymour & Flanigan Furniture
2023.01 - Current
Teller One
Berkshire Bank
2008.07 - 2010.06
Customer Service Specialist
Macy’s
2008.01 - 2023.01
Manager, Convenience Store
2000.01 - 2006.01
Master of Arts - History
University of Allahabad