Vaness Martinez
Runnemede,NJ
Summary
Adept at streamlining operations and enhancing patient experience, My expertise in both medical and office assistant has improved office efficiency and patient satisfaction. I excel in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Medical / Office Assistant
Penn Medicine Health
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Admintered Injections and collection of patient specimen .
- Collected patient vitals
- Sterilizing of instruments
Medical /Office Assistant
Jefferson Health
05.2018 - 02.2022
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected patient vitals
- Admintered injection and Collection of patient specimen .
Lead Medical / Office Assistant
Lourdes Pediactrics
02.2016 - 05.2018
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Implemented updated policies and procedures in compliance with HIPAA regulations, safeguarding sensitive patient information.
- Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
- Collaborated closely with practice managers to identify opportunities for improvement within the office operations.
- Conducted regular staff training sessions on various topics such as customer service skills or updates in billing codes, enhancing team performance levels.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Collected patients vitals
- Administered injections and collection of patient lab specimen .
Medical / Office Assiatnt
Castor Pediactrics
01.2011 - 02.2016
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Collect of patient vitals
- Administered injections and collection of patient lab specimen .
Education
Bachelor Of Business Administration - Business Administration
Strayer University
Diploma - Medical Assiatnt
CERN
Pennsauken, NJ06.2010
Skills
- Multitasking and organization
- Problem-solving
- Medical terminology
- Insurance verification
- Office administration
- Direct Patient care
- Team leadership
- HIPAA compliance
Clinical medical assistance
- Payment collection and processing
- Medical office equipment
- Insurance authorizations
- EMR software
- Prior authorization requests
- Clinical and administrative suppor
- Time management
Timeline
Medical / Office Assistant
Penn Medicine Health
07.2023 - Current
Medical /Office Assistant
Jefferson Health
05.2018 - 02.2022
Lead Medical / Office Assistant
Lourdes Pediactrics
02.2016 - 05.2018
Medical / Office Assiatnt
Castor Pediactrics
01.2011 - 02.2016
Bachelor Of Business Administration - Business Administration
Strayer University
Diploma - Medical Assiatnt
CERN
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