Vanessa Caira
Burlington
Summary
Workers' Compensation and Staffing Industry expert, advisor, and senior account manager. Advisor for clients within the Contingent Workplace/Staffing Sector through the evolving industry, helping them grow authentically, safely, and effectively. Primary focuses are on maintaining and developing various agency-broker relationships, successfully retaining and expanding a $20,000,000 book of business, and pre-underwriting all aspects of Staffing Workers' Compensation accounts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
StaffPro3 Senior Account Manager
Risk Strategies Company
Bedford
09.2019 - Current
- Responsible for high-level account management of complex staffing and contingent workforce workers' compensation policies.
- Develop and maintain agency relationships by advising and providing industry-relevant insight.
- Develop and maintain strong working relationships with carrier partners to ensure policy retention.
- Renewal marketing of all accounts at renewal to ensure that appropriate and competitive renewal proposals are provided to clients.
- Meet and exceed account retention goals of 90% on unit count, and 85% on premium.
- Maintain a book of business exceeding $20,000,000 on average per year.
- Advise agents and clients on classification, and risks associated with potential new contracts and temporary employee placements.
- Discuss audit findings at length with agents and clients to promote an understanding of the results.
- Discuss other lines of coverage with agency partners to establish cross-selling opportunities.
Associate Broker
PMC Insurance Group
Bedford
02.2018 - 09.2019
- Communicate with potential and existing agency partners to pursue new business opportunities.
- Assess incoming submissions to determine viability and opportunity.
- Review viable submissions with agency partners to determine clients' coverage needs, pricing needs, concerns, and goals.
- Submit and review submissions with underwriters.
- Review pricing needs and coverage needs with agency partners once all proposals have been received to ensure the delivery of the most appropriate and competitive quote.
Workers' Compensation Senior Account Manager
PMC Insurance Group
Bedford
02.2016 - 02.2019
- Maintain strong agency relationships through complete account management of policies.
- Develop and maintain strong relationships with carrier partners to understand carrier appetite guidelines.
- Market renewal submissions for all existing accounts at the time of their renewal, to ensure the most appropriate and competitive renewal proposals.
- Review and assist agents with billing inquiries, endorsement requests, and responding to general underwriting questions.
Commercial Lines Account Manager
Michals Insurance Agency
Watertown
05.2014 - 02.2016
- Manage commercial insurance policies.
- Consult with clients to understand coverage needs.
- Assist clients with biling inquiries, underwriting questions, and pricing concerns.
Education
Bachelor of Arts - Political Science
Northeastern University
Boston, MA05-2012
Associate in Risk Management (ARM) -
The Institutes
Skills
- Extensive knowledge of the staffing and contingent workforce industries
- Workers' compensation market insight
- Relationship building and partnership development
- Extensive classification knowledge
- Risk assessment
- Client services
- Negotiation skills
Certification
- Associate in Risk Management (ARM) Certification through The Institutes.
Languages
Porrtuguese
Native/ Bilingual
Spanish
Professional
French
Limited
Affiliations
Musician
World Traveler
Board of Directors Member - Burlington Day Care
Board of Directors Member (previously) - Filarmonica Santo Antonio Marching Band
References
References available upon request.
Timeline
StaffPro3 Senior Account Manager
Risk Strategies Company
09.2019 - Current
Associate Broker
PMC Insurance Group
02.2018 - 09.2019
Workers' Compensation Senior Account Manager
PMC Insurance Group
02.2016 - 02.2019
Commercial Lines Account Manager
Michals Insurance Agency
05.2014 - 02.2016
Bachelor of Arts - Political Science
Northeastern University
Associate in Risk Management (ARM) -
The Institutes
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