Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Ferla

Cotuit

Summary

Experienced with providing comprehensive skincare services, including facials, peels, and waxing. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.

Overview

1
1
year of professional experience

Work History

Server

Cabby Shack
05.2025 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Operated POS system efficiently to process orders and payments accurately.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Adapted quickly to changing priorities during peak hours, enhancing team efficiency.
  • Resolved customer complaints promptly, improving overall dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender

The Music Room
05.2024 - Current
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
  • Managed order accuracy through effective communication with kitchen staff and guests.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new servers on menu items and service standards.
  • Processed payments efficiently using point-of-sale systems to streamline transactions.
  • Adapted to fast-paced environment while maintaining high-quality service standards.
  • Resolved guest complaints promptly, contributing to positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

High School Diploma -

Mashpee High School
Mashpee, MA
06-2022

Aesthetics

SpaTech Institute
Plymouth, MA
08-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Team collaboration
  • Sales techniques
  • Supply restocking

Languages

Portuguese

Timeline

Server

Cabby Shack
05.2025 - Current

Server/Bartender

The Music Room
05.2024 - Current

High School Diploma -

Mashpee High School

Aesthetics

SpaTech Institute

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Vanessa Ferla