Vanessa Ramirez
Lawrence
Summary
Dynamic and proactive professional with a strong foundation in problem-solving and exceptional communication skills, dedicated to driving team success and achieving positive outcomes. Known for reliability and adaptability, with a proven ability to quickly learn and implement new skills. Eager to embrace new challenges while advancing organizational objectives with enthusiasm and commitment. Time management expertise complements a goal-oriented mindset, ensuring effective contributions to overall growth and success.
Dynamic Pharmacy Technician Manager with expertise in team leadership, customer service, and problem-solving. Known for developing training programs that enhance staff performance and implementing efficiency improvements that streamline pharmacy operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certfied Pharmacy Technician Manager
Greater Lawrence Family Health Center
Lawrence, MA
10.2023 - Current
- Supervisedaily pharmacy operations, ensuring compliance with regulations and best practices.
- Train and mentor new pharmacy technicians on procedures and customer service standards.
- Implement workflow improvements that enhanced efficiency in prescription processing.
- Conduct regular performance evaluations, providing feedback to enhance team productivity.
- Develop training materials to support ongoing education and skill development for staff.
- Streamline workflow with effective inventory management, reducing medication stock discrepancies.
- Provide compassionate assistance to patients facing financial difficulties, working with them to explore available resources and payment options.
- Facilitate seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Enhance team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Coordinate schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Conduct quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
Certified Pharmacy Technician Supervisor
Greater Lawrence Family Health Center
Lawrence, MA
02.2023 - 10.2023
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and best practices.
- Trained and mentored pharmacy staff on medication dispensing procedures and safety protocols.
- Implemented workflow improvements, enhancing efficiency in medication distribution processes.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Developed training materials and programs focused on continuous professional education for pharmacy technicians.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Provided compassionate assistance to patients facing financial difficulties, working with them to explore available resources and payment options.
Pharmacy Technician Scheduler/Trainer
Greater Lawrence Family Health Center
Lawrence, MA
06.2018 - 02.2023
- Dispensed medications accurately while ensuring compliance with pharmacy regulations.
- Managed inventory levels, conducting regular stock audits to optimize supply chain efficiency.
- Assisted healthcare professionals in medication management, providing patient education on prescriptions.
- Developed and implemented workflow improvements to enhance service delivery and reduce wait times.
- Mentored junior technicians, fostering a collaborative environment for skill development and knowledge sharing.
- Oversaw daily pharmacy operations, ensuring adherence to safety protocols and quality standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Certified Pharmacy Tech
Greater Lawrence Family Health Center
Lawrence, MA
06.2017 - 06.2018
- Dispensed medications accurately, ensuring compliance with state and federal regulations.
- Assisted pharmacists in managing inventory, optimizing stock levels for essential medications.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records, contributing to efficient pharmacy operations and improved patient care.
- Trained new staff on pharmacy procedures and systems, promoting a culture of continuous learning.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Externship
Greater Lawrence Family Health Center
Lawrence, MA (south)
05.2016 - 08.2016
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Coordinator
TJ Maxx
North Andover, MA
10.2013 - 01.2015
- Resolved and handled customer complaints
- Helped cashiers with any issue they had
- Closed registers at the end of the night
- Managed the front line
- Coordinated customer service operations to enhance support and resolve issues efficiently.
- Trained and mentored new staff on company policies and customer interaction protocols.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Senior Sales Associate
Metro PCS
Lawrence, MA
03.2011 - 12.2012
- Opened and closed the store
- Managed the store when the manager was not available
- Handled customers issues in person or on the phone
- Helped sales representative with any issue they had
- Prepared the deposit
- Managed inventory
Cash Office Administrator
AJ Wright
Lawrence, MA
11.2006 - 09.2009
- Handled customers issues in person or on the phone
- Helped cashiers with any issue they had
- Prepared the deposit
- Managed inventory
- Closed registers at the end of the night
- Managed the front line
Education
Pharmacy Technician Certification -
Lare Institute
Andover, MA01-2016
HS Diploma - undefined
Lawrence High School
Lawrence, MA01-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
Certification
- Certified Pharmacy Technician CPhT # D7A8Y6Y5
- Registered Pharmacy Technician PT20843
Languages
Spanish
Full Professional
English
Full Professional
President's Award
I received the President’s Award on December 2, 2022, for my dedication to prioritizing the pharmacy, putting patient care first, and ensuring that all of my technicians were fully supported and set up for success in their roles.
Timeline
Certfied Pharmacy Technician Manager
Greater Lawrence Family Health Center
10.2023 - Current
Certified Pharmacy Technician Supervisor
Greater Lawrence Family Health Center
02.2023 - 10.2023
Pharmacy Technician Scheduler/Trainer
Greater Lawrence Family Health Center
06.2018 - 02.2023
Certified Pharmacy Tech
Greater Lawrence Family Health Center
06.2017 - 06.2018
Externship
Greater Lawrence Family Health Center
05.2016 - 08.2016
Customer Service Coordinator
TJ Maxx
10.2013 - 01.2015
Senior Sales Associate
Metro PCS
03.2011 - 12.2012
Cash Office Administrator
AJ Wright
11.2006 - 09.2009
HS Diploma - undefined
Lawrence High School
Pharmacy Technician Certification -
Lare Institute