Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Vanessa Rangel

Beth Israel Deaconess Medical Center
Milford
3
Languages
10
years of professional experience

Experienced Operations Manager with a strong background in environmental services, team leadership, and health and safety compliance. Skilled in streamlining workflows, managing inventory, and guiding staff through high-pressure hospital operations.

Work History

Operations Manager of Environmental Services

4 Years 8 Months
Beth Israel Deaconess Medical Center | 02.2022 - Current
  • Directed daily department operations to maintain efficient patient flow and service coverage.
  • Monitored compliance with hospital policies, safety standards, and regulatory requirements.
  • Streamlined workflows to reduce delays and improve operational consistency.
  • Collaborated with clinical and administrative teams to resolve service disruptions quickly.
  • Reviewed operational reports to identify gaps and support process improvements.
  • COVID-19 surge response and emergency operations.
  • infection prevention and disinfection protocols.
  • Managed inventory and supply needs to prevent shortages and support continuity.
  • Trained team members on procedures, expectations, and communication standards.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Serve as a member of the hospital Emergency Management team, supporting emergency preparedness response, and operational continuity during high-demand situations
  • Serve as a member of the hospital Sustainability Team, contributing to initiatives focused on environmental responsibility, waste reduction and sustainable hospital operations.

Environmental Services Supervisor

3 Years 4 Months
Beth Israel Deaconess Medical Center | 10.2018 - 02.2022
  • Supervised EVS staff to maintain clean, safe patient care areas and support infection prevention standards.
  • Coordinated daily housekeeping assignments, ensuring timely room turnovers and consistent service coverage across units.
  • Trained staff on EVS procedures, PPE use, and hospital sanitation protocols to improve compliance.
  • Inspected patient rooms, restrooms, and common areas to verify cleanliness, safety, and regulatory readiness.
  • Responded to service requests and resolved environmental concerns to support clinical operations and patient satisfaction.
  • Monitored supply inventory, restocking cleaning materials, and coordinated ordering to prevent workflow disruptions.
  • Enforced proper handling of biohazard, linen, and waste streams in alignment with hospital safety requirements.
  • Documented performance issues, coached team members, and supported staffing decisions to improve departmental efficiency.
  • Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
  • Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
  • Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
  • Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
  • Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
  • Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
  • Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
  • Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
  • Streamlined workflow processes for increased efficiency in managing daily cleaning operations across multiple facilities.
  • Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
  • Improved environmental compliance by developing and implementing comprehensive waste management programs.
  • Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
  • Supervised and directed daily work of the team of [40 employees] sanitation personnel.

Environmental Services Supervisor

2 Years
Newton-Wellesley Hospital | 10.2016 - 10.2018
  • Implemented sustainable practices that reduced the environmental impact of facility operations, such as recycling initiatives and energy-saving measures.
  • Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks.
  • Managed budgets effectively while ensuring adequate allocation of resources to essential tasks.
  • Guaranteed timely completion of tasks with strict adherence to established quality standards.
  • Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
  • Delegated assignments and verified work quality and completion according to facility and regulatory standards.
  • Supervised and directed daily work of the team of [25 employees] sanitation personnel.
  • Supervised team of housekeeping and janitorial workers to meet the highest quality of cleanliness and safety standards.

Education

Nurse Technician - Nursing Education

Senes Nurse Technician | Sao Goncalo, Brazil | 06-2002

Completed a two-year Nurse Technician program combining classroom education with hands-on clinical hospital training.

Completed one year of classroom-based nursing education covering anatomy and physiology, biology, medical terminology, pharmacology, patient care, infection control and nursing principal.

Completed one year of supervised clinical residency in a hospital setting, gaining hand-on experience providing direct patient care.

High School Diploma

Colegio Estadual Visconde De Itaborai | Rio De Janeiro, Brazil | 11-2000

Skills

Operations management
Project management
Inventory management
Service excellence
Health and safety compliance
Relationship management
Client relationships
Planning and implementation
Staff management
Staff training
Team leadership
Conflict resolution
Decision-making
Vendor management
Staff training
Customer service
Employee motivation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Operations Manager of Environmental Services

Beth Israel Deaconess Medical Center
02.2022 - CurrentRead More

Environmental Services Supervisor

Beth Israel Deaconess Medical Center
10.2018 - 02.2022Read More

Environmental Services Supervisor

Newton-Wellesley Hospital
10.2016 - 10.2018Read More

Senes Nurse Technician

Nurse Technician from Nursing Education
Read More

Colegio Estadual Visconde De Itaborai

High School Diploma
Read More
Vanessa Rangel