Vanessa Silva
Boston
Overview
4
4
years of professional experience
Work History
Night Auditor
Omni Hotel Seaport
03.2025 - Current
- Evaluated financial reports from previous day to identify discrepancies and irregular transactions, generating records for management review.
- Managed a high volume of incoming calls, effectively addressing guests' inquiries and requests.
- Utilized various software such as Excel and Opera to process transactions and financial records.
- Monitored safety of overnight property, collaborated with Hotel security and state police to handle any emergencies that arise.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Spa Guest Experience Associate
Omni Boston at the Seaport
01.2024 - 03.2025
- Delivered high-quality guest service by welcoming clients, addressing concerns professionally, and ensuring a positive spa experience.
- Managed front desk operations, including answering phones, scheduling appointments, and greeting guests.
- Provided accurate information on spa services, packages, and promotions to drive bookings and enhance client satisfaction.
- Stocked, organized, and replenished amenities (toiletries, towels, bedding) to maintain a clean, guest-ready environment.
- Resolved guest issues and complaints promptly and professionally to maintain satisfaction and retention.
Office Manager
Gratinsta LLC
09.2023 - 03.2025
- Administrative assistant of Gratinsta, a woman-owned business that specializes in sustainable jewelry.
- Set up and organized the market, engaged directly with customers to answer questions and address concerns, and sold products while accurately recording daily sales.
- Developed marketing and promotional content for social media, maintaining various social media channels as needed.
- Processed and fulfilled orders from suppliers, keeping track of order receipts.
- Replenished stock and monitors inventory data through Microsoft Excel.
Front Desk Supervisor
Exhale Spa
05.2022 - 09.2023
- Served as the primary point of contact for guests and prospective clients, greeting visitors and directing them efficiently to appropriate services.
- Managed and optimized the booking system by scheduling, rescheduling, and coordinating appointments, ensuring smooth daily operations.
- Delivered high-level customer service by answering questions, resolving concerns, and de-escalating issues to maintain guest satisfaction and retention.
- Processed financial transactions accurately and maintained records, demonstrating attention to detail and trustworthiness with payments.
- Supported and coordinated with spa attendants to maintain cleanliness, sanitation standards, and overall readiness of the facility.
Education
Bachelor of Science - Environmental Science
Lasell University
Auburndale, MATimeline
Night Auditor
Omni Hotel Seaport
03.2025 - Current
Spa Guest Experience Associate
Omni Boston at the Seaport
01.2024 - 03.2025
Office Manager
Gratinsta LLC
09.2023 - 03.2025
Front Desk Supervisor
Exhale Spa
05.2022 - 09.2023
Bachelor of Science - Environmental Science
Lasell University