Vannia Santos
Boston
Summary
Detail-oriented individual with a versatile background in customer service and education. Expertise in multitasking and troubleshooting, contributing to improved guest satisfaction and streamlined operations. Ready to leverage skills to enhance team performance and support organizational goals.
Overview
8
8
years of professional experience
Work History
Waitstaff Memember
Topmix
Boston
07.2021 - Current
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area for guest comfort.
- Processed customer orders efficiently using point-of-sale system.
- Addressed guest inquiries and resolved minor issues promptly.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Teacher's Assistant
Little Peoples Playhouse
Dedham
10.2018 - 02.2021
- Assisted lead teacher in developing engaging lesson plans for diverse learners.
- Supported classroom management by reinforcing behavioral expectations and routines.
- Facilitated small group activities to enhance student understanding of core subjects.
- Communicated effectively with parents regarding student behavior and academic progress.
- Participated in professional development workshops to improve teaching strategies and skills.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Maintained safe, educational environment for students during learning and free play time.
senior car agent
Enterprise Rent-A-Car
Boston
05.2017 - 09.2018
- Handled customer complaints with professionalism and care.
- Monitored inventory of vehicles to maintain optimal availability.
- Coordinated with team members to streamline daily operations effectively.
- Processed payments and managed transactions accurately at the counter.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Education
Associate of Arts -
Fisher College
03-2019
High School Diploma -
Snowden High School
West Newbury, MA09-2012
Skills
- Customer service
- Problem-solving
- Organizational skills
- Multitasking
- Troubleshooting
- Effective communication
- Multilingual
- Fast learner
- Perform well in high-demand, fast-paced environments
- Time management
Languages
creole
Full Professional
English
Full Professional
Spanish
Limited
Timeline
Waitstaff Memember
Topmix
07.2021 - Current
Teacher's Assistant
Little Peoples Playhouse
10.2018 - 02.2021
senior car agent
Enterprise Rent-A-Car
05.2017 - 09.2018
Associate of Arts -
Fisher College
High School Diploma -
Snowden High School