Varlene Oliveira
Worcester
Summary
Dynamic leader with a proven track record at Toldos Gerais, excelling in customer service and team leadership. Enhanced customer satisfaction and maximized team performance through effective mentoring and decision-making. Skilled in staff training and schedule preparation, achieving significant improvements in productivity and engagement.
Overview
22
22
years of professional experience
Work History
Manager
Toldos Gerais
08.2002 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Escola Estadual Santa Tereza
Brazil 12.1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Sales management
- Schedule preparation
Languages
Portuguese
Native or Bilingual
Timeline
Manager
Toldos Gerais
08.2002 - 04.2024
High School Diploma -
Escola Estadual Santa Tereza
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