Venus Quintin
New Bedford
Summary
Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Practice Manager
Hawthorn Medical Associates
01.2021 - Current
- Supervise day to day function in accordance with federal and state local standards
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Supervised team of 32 office personnel and 19 Providers
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Practice Manager
Southcoast Physicians Group
01.2014 - 01.2021
- Supervise over 39 employees including 16 MD’s and NPs in Family and Internal Medicine
- Supervise day to day functions of the facility in accordance with federal, state, and local standards
- Schedule and coordinate meetings
- Patient satisfaction
- Coordination of Care
- Manage inventory
- Financial Reporting
- Train Medical Assistances in daily flow in the office
- Vaccine Management
- Quality Reports
- PCMH
Office Manager/Primary Care and Walk-In Center
New Bedford Medical Associates
01.2010 - 01.2014
- Supervised employees by over seeing their daily workflow
- Data Entry ancillary and office procedures
- Referrals and authorizations
- Balancing month end and running reports
- Pull Lab Reports
- Trained front end office workers
- Helped patients with billing problems
- Credentialing
- Coordinate Care
- Schedule and coordinate meetings
- Patient Satisfaction
Medical Billing Specialist
New Bedford Medical Associates
01.2000 - 01.2012
- Data Entry ancillary and office procedures
- Referrals and authorizations
- Balancing month end and running reports
- Posting time of service payments
- Pull Lab Reports
- Helped patients with billing problems
- Helped sites with billing issues
- Called numerous insurances with patient issues and billing issues
- Credentialing
Chiropractic Office Assistant/Internship
Merolla Chiropractic
01.2000 - 12.2000
- Answered multi-lined telephones
- Greeted patients
- Filed and pulled medical records
- Applied HI-Volt Stimulation Therapy to Patients
- Developed X-Ray in preparation for the doctor
- Manually posted office payments
Education
Master of Business Administration -
Fisher College
01.2023
Bachelor’s - health administration
Fisher College
01.2020
Associates - Health Science
Bristol Community College
01.2014
Certified Medical Assistant - undefined
Bristol Community College
01.2000
Certificate - Professional Medical Office Worker and Medical Assistant
Computer Training Specialist II, Inc.
01.1999
Diploma/ Certificate - Certified Nurses Aid
New Bedford High School
01.1999
Skills
- Operational management
- Quality improvement
- Staff development
- Confidentiality
- Medical personnel recruitment
- Policy and procedure development
- Resource management
- Electronic health records
- Workflow planning
- Employee operations
- Human resources
- Clinical improvement initiatives
- Budget oversight
- Employee performance
- Policy implementation
- Supplies ordering
- Managing medical practices
- Continuous improvement
- Hiring medical personnel
- Staff management
- Practice management
- Payroll administration
- Policy development
- Strategic planning
- Performance metrics
- Strategic business planning
- Workflow management
Certification
- Medical Administration Certificate
- SHRM-CP
- Certified Medical Assistant
- First Aid/ACLS
- Dementia Training
- Massachusetts State Vaccines
- Team Care Medicine
- Lean Certificate
Timeline
Clinical Practice Manager
Hawthorn Medical Associates
01.2021 - Current
Practice Manager
Southcoast Physicians Group
01.2014 - 01.2021
Office Manager/Primary Care and Walk-In Center
New Bedford Medical Associates
01.2010 - 01.2014
Medical Billing Specialist
New Bedford Medical Associates
01.2000 - 01.2012
Chiropractic Office Assistant/Internship
Merolla Chiropractic
01.2000 - 12.2000
Bachelor’s - health administration
Fisher College
Associates - Health Science
Bristol Community College
Certified Medical Assistant - undefined
Bristol Community College
Certificate - Professional Medical Office Worker and Medical Assistant
Computer Training Specialist II, Inc.
Diploma/ Certificate - Certified Nurses Aid
New Bedford High School
Master of Business Administration -
Fisher College
Similar Profiles
Michelle CamaraMichelle Camara
Certified Medical Assistant at Hawthorn Medical AssociatesCertified Medical Assistant at Hawthorn Medical Associates
John-Paul MartinJohn-Paul Martin
Medical Scribe at Hawthorn Medical AssociatesMedical Scribe at Hawthorn Medical Associates
Susan VoglerSusan Vogler
Gynecologist at Hawthorn Medical AssociatesGynecologist at Hawthorn Medical Associates
Lindsey MartinLindsey Martin
General Manager at Old NavyGeneral Manager at Old Navy
Katie PereiraKatie Pereira
Second Grade Teacher at Freetown Lakeville SchoolsSecond Grade Teacher at Freetown Lakeville Schools