Verenice Martinez Sosa
Revere
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Ymca After School Program
04.2023 - Current
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Organized, maintained and updated information in computer databases.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Assistant Store Manager
Marshalls Retail Group
10.2016 - 12.2020
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Clerk
EZ Pass
02.2019 - 08.2019
- Maintained filing system and organized customer documents for easy retrieval of information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed documents and materials to disseminate information to appropriate parties.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Education
Cosmetology License - Cosmetology
New England Hair Academy
Malden, MA07.2020
High School Diploma -
Revere High School
Revere, MA06.2017
Skills
- Office Equipment Maintenance
- Sensitive information handling
- CRM Software
- Problem-Solving
- Billing Adjustments and Refunds
- Document Control
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Ymca After School Program
04.2023 - Current
Clerk
EZ Pass
02.2019 - 08.2019
Assistant Store Manager
Marshalls Retail Group
10.2016 - 12.2020
Cosmetology License - Cosmetology
New England Hair Academy
High School Diploma -
Revere High School
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