Veronica Bondole
Malden
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Logistics Account Executive Trainee
Total Quality Logistics
01.2023 - 07.2023
- Managed over 50 logistics freight each week.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Inside Sales -International Student Recruitment
Shorelight Education
12.2018 - 09.2022
- Manage international student application pipeline via salesforce.
- Follow up with students who have completed applications to different Shorelight universities partners.
- Reach out to prospective international students inquiring about studying in the United States via email, text and other digital channels.
- Schedule zoom interviews with prospective students, to understand educations needs and careers goals.
- Present and explain programs offered by Shorelight partners along with entry requirements.
- Collect prospective students academic documents, and F1- visas university documents.
- Recommend university to prospective students based on academic background and budget.
- Deliver application results/outcomes to prospective students. Work and collaborate across departments to ensure student fulfills State department F1 visa requirements.
- Weekly participation and collaboration on best ways to manage admitted students to ensure campus arrival.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Senior Admissions Counselor
New England College Of Business
04.2013 - 11.2018
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Used data to monitor students' progress and recommend solutions for improvement.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advocated for students to access available resources.
- Assisted students in exploring and selecting career paths.
Senior Enrollment Counselor
Lincoln Technical Institute
02.2007 - 06.2012
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Assisted students in exploring and selecting career paths.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Advocated for students to access available resources.
- Provided resources to support students in achieving career goals.
Education
Associate of Science - Business Administration And Management
Johnson & Wales University
Providence, RISkills
- Workflow Processes
- Report Generation
- Carrier Relationships
- Office Support
- Outbound Calls
- Quarterly Reviews
- Excellent Verbal Communication Skills
- Office Procedures
- Client Satisfaction
- Team Goals
- Customer Deliveries
- Interdepartmental Collaboration
- Logistics Database Management
- Schedule Appointments
- Regulations Compliance
- Monitor Service Delivery
Timeline
Logistics Account Executive Trainee
Total Quality Logistics
01.2023 - 07.2023
Inside Sales -International Student Recruitment
Shorelight Education
12.2018 - 09.2022
Senior Admissions Counselor
New England College Of Business
04.2013 - 11.2018
Senior Enrollment Counselor
Lincoln Technical Institute
02.2007 - 06.2012
Associate of Science - Business Administration And Management
Johnson & Wales University
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