Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Veronica Jones

Ayer,MA

Summary

Effective and compassionate RN Case Manager with 10 years of experience and exemplary communication and organizational skills. Offering reputation for working with patients and facility leaders to design care plan goals and as well as managing multi disciplines to achieve best outcomes. Detail oriented and skilled in care coordination.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Management Partner

Commonwealth Care Alliance
07.2022 - Current
  • Collaborated with colleagues and support staff to maximize team efficiency and member experience.
  • Stayed informed on industry developments and market trends to gain competitive benefits and resources to optimize care outcomes and member satisfaction
  • Provided outstanding service to all individuals, promoting effective, and lasting healthcare relationships.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Responded promptly and professionally to patient questions and concerns.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.

Registered Nurse Case Manager

Caretenders Home Health Agency
10.2020 - 06.2022
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes.
  • Responded promptly and professionally to patient questions and concerns.
  • Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
  • Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Provided home healthcare providers with training, guidance, support and supervision to achieve objectives.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Managed and streamlined referral queues of up to Number by efficiently prioritizing patients and clearing insurance obstacles.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
  • Created patient assessments and plans for individual home care needs.
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
  • Actively engaged in on-call rotations to deliver continuous quality care to patients.
  • Directed appropriate preventive and rehabilitative nursing processes and protocols.
  • Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
  • Used Software to maintain database of relevant information for practitioners to access and coordinate patient care.

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Registered Nurse Care Manager

Caretenders Home Health
05.2013 - 10.2020
  • Managed care from admission to discharge.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.

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Education

Nursing

Atlantic Union College
Lancaster, Ma
05.2009

Skills

    Proficient in EMR including HomeCare Homebase and Pointcare, OASIS and coding concepts

    Excellent interpersonal and professional communication skills

    Vast infield and managerial knowledge of homecare with stellar clinical insight promoting best patient care

Affiliations

  • American Nurses Association (ANA) Member

Certification

  • Licensed registered nurse -13 + years
  • BLS

Timeline

Care Management Partner

Commonwealth Care Alliance
07.2022 - Current

Registered Nurse Case Manager

Caretenders Home Health Agency
10.2020 - 06.2022

Registered Nurse Care Manager

Caretenders Home Health
05.2013 - 10.2020

Nursing

Atlantic Union College
Veronica Jones