JOHN WESTLEY
Brockton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Data Center Operations Technician
Maintech Inc
04.2013 - Current
- Labeled and asset tagged new system for easy identification.
- Removed shelves, power strips, rails, servers, and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Entered device locations into database.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Diagnosed and executed resolution for network and server issues.
- Setup ILO
- Logged in all devices/hardware located in the data center into an accurate inventory list.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Critical Engineer Supporting "Open Systems"
State Street
01.2009 - 02.2013
- Labeled and asset tagged servers for easy identification.
- Decommissioned removed shelves, power strips, rails, servers, switches and other equipment.
- Repaired equipment according to standard procedures and technical documentation.
- Worked well in a team setting, providing support and guidance.
- Identified and reported problem devices and replaced defective parts.
- Entered device locations into database.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Removed shelves, power strips, rails, servers, switches and other equipment.
- Setup ILO configuration
- Connected systems to consoles such as avocent/kvm and aurora consoles.
Education
Certificate - Information Technology
Yearup Inc
01.2009
Skills
- Troubleshooting Techniques
- Issue Research
- New Installations
- Server Configuration
- IT Support
- Ilo Configuration
- Drive Mapping
- Customer Service
- Communication
- Decommissioning and Removing servers
Timeline
Data Center Operations Technician
Maintech Inc
04.2013 - Current
Critical Engineer Supporting "Open Systems"
State Street
01.2009 - 02.2013
Certificate - Information Technology
Yearup Inc
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