Veronica Morales
Haverhill,MA
Summary
Energetic and friendly with excellent communication skills and knack for multitasking. Possesses solid understanding of office software and scheduling systems, along with strong organizational and customer service abilities. Ready to make positive impact by ensuring smooth and efficient operations.
Overview
32
32
years of professional experience
Work History
Human Resources Coordinator
Levy Restaurants
08.2021 - 01.2025
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Administrative Assistant
Levy Restaurants
05.2010 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Cashier
Levy Restaurants
01.2010 - 05.2010
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items.
Receptionist
Juliana Salon
09.2005 - 12.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Paige Academy
12.2001 - 08.2003
- Maintained clean reception area to promote positive, professional environment.
- Maintained a high level of professionalism while handling sensitive information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
Cashier
Filene's Department Store
09.1999 - 11.2001
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Picante Mexican Grill
06.1993 - 08.1999
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Somerville High School
Somerville, MA06.1997
Skills
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office, Word, Excel and docusign
- New employee orientations
- Exceptional communicator
- Customer relations
- Fluent in Spanish
- Conflict resolution
- Management support
- Unemployment claims
- Coaching and mentoring
- Recruitment and hiring
- Leadership development
Timeline
Human Resources Coordinator
Levy Restaurants
08.2021 - 01.2025
Administrative Assistant
Levy Restaurants
05.2010 - 03.2020
Cashier
Levy Restaurants
01.2010 - 05.2010
Receptionist
Juliana Salon
09.2005 - 12.2009
Receptionist
Paige Academy
12.2001 - 08.2003
Cashier
Filene's Department Store
09.1999 - 11.2001
Cashier
Picante Mexican Grill
06.1993 - 08.1999
High School Diploma -
Somerville High School
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