Vicki Laroche
Athol
Summary
Efficient Laundry Manager known for high productivity and completing tasks with precision. Specialize in workflow optimization, inventory management, and quality control to ensure operational excellence. Excel in leadership, time management, and problem-solving skills, fostering a cohesive team environment that meets and exceeds performance expectations.
Overview
41
41
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeping/ Laundry Manager
Applewood Rest Home
Athol
07.2024 - Current
- Managed daily laundry operations for residents at a senior living facility.
- Oversaw sorting, washing, and drying of linens and residents' clothing.
- Trained staff on proper laundry techniques and safety protocols.
- Managed daily laundry operations for residents at a senior care facility.
- Prepared work schedules for associates to promote proper staffing levels.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised daily housekeeping operations to maintain cleanliness and order.
- Trained staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Coordinated schedules for housekeeping staff to ensure adequate coverage.
- Enforced quality standards for cleanliness in guest rooms and public areas.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
Waitress/ Bartender
King Phillip Restaurat
Athol
01.2005 - 08.2023
Kitchen Manager/ House keeping/ Laundry manager
Applewood Senior Living
Athol
01.2016 - 03.2022
- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory levels and ordered supplies to maintain operational flow.
- Developed menus that catered to dietary needs of senior residents.
- Trained staff on food safety standards and proper kitchen procedures.
- Coordinated meal schedules to align with resident activities and preferences.
- Ensured cleanliness and organization of kitchen facilities for safety compliance.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Waitress
Southside Bar and Grille
Gardner
02.2000 - 01.2005
Vicki's Uptown Diner
Self-employeed
Athol
02.1998 - 09.2002
- Managed daily operations to ensure smooth restaurant functionality.
- Oversaw staff recruitment, training, and scheduling for optimal service levels.
- Implemented cost-control measures to enhance profitability and reduce waste.
- Developed menus by collaborating with chefs and suppliers for fresh ingredients.
- Established customer service standards and trained staff to meet expectations.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established standards for quality control, customer service, health and safety regulations.
- Coordinated catering services when requested by customers .
- Hired, trained and motivated staff to fill all restaurant openings.
- Managed food preparation, guest interaction, quality control and customer relations.
Receptionist. /Income Tax Preparer
H & R Block Tax Services
Athol
01.1985 - 04.1998
Education
Business Administration and Management
Mount Wachusett Community College
Gardner, MA 09.1984 - 05.1986
Skills
- Staff training and development
- Inventory control
- Customer service
- Scheduling coordination
- Safety compliance
- Time management
- Problem solving
Timeline
Housekeeping/ Laundry Manager
Applewood Rest Home
07.2024 - Current
Kitchen Manager/ House keeping/ Laundry manager
Applewood Senior Living
01.2016 - 03.2022
Waitress/ Bartender
King Phillip Restaurat
01.2005 - 08.2023
Waitress
Southside Bar and Grille
02.2000 - 01.2005
Vicki's Uptown Diner
Self-employeed
02.1998 - 09.2002
Receptionist. /Income Tax Preparer
H & R Block Tax Services
01.1985 - 04.1998
Business Administration and Management
Mount Wachusett Community College
09.1984 - 05.1986