Vicky Vargus
Medford
Summary
As an entrepreneurial and results-oriented individual, I am excited about the potential to positively impact one of the most significant and transformative moments in a person's life. I am confident that my comprehensive skill set, coupled with my genuine passion for supporting families, makes me an ideal candidate for the Senior/Lead Product Manager position at Babylist.
Overview
25
25
years of professional experience
Work History
Multi-Unit General Manager
The William Carter Inc.
02.2023 - Current
- Successfully implemented strategies that led to a remarkable 110% increase in sales for two consecutive months, with a strong focus on acquiring new customers.
- Effectively managed budgets, employee reviews, training, schedules, and contract negotiations for two locations, overseeing a team of 26 employees.
- Proactively identified and mitigated business risks by closely collaborating with associates and managers, assessing customer engagement, and implementing measures to reduce shrink.
- Boosted efficiency by providing expert coaching and mentorship to personnel, covering management principles, industry practices, company procedures, and technology systems.
- Demonstrated expertise in driving consumer-facing technology and product strategy, resulting in a substantial 10% improvement in existing traffic count and eCommerce experience, while pioneering new opportunities for new parents.
- Leveraged a deep understanding of customers' needs and desires, resulting in an impressive 15-point increase in the Net Promoter Score (NPS).
- Utilized IDcloud and omnichannel data insights to strategically place products and make informed decisions, significantly enhancing the overall customer experience.
- Exhibited an entrepreneurial approach to product management, actively providing valuable feedback to the corporate team and adapting strategies to meet specific local needs.
District Manager
European Wax Center
12.2017 - 01.2023
- Successfully strategized and executed business operations, merchandising strategies, and personnel decisions, supporting a remarkable $15M in annual sales and facilitating over 160K guest visits per year.
- Significantly improved customer satisfaction by increasing the average Net Promoter Score (NPS) from 63% to an outstanding 85%. Achieved this through a comprehensive redevelopment of customer service training for 120+ associates and implementing enhanced incentives for high-performing centers.
- Fostered a pleasant workplace culture and built camaraderie among team members, with a strong commitment to Diversity, Equity, and Inclusion initiatives.
- Provided exceptional leadership, mentorship, and guidance to 10 direct reports, facilitating their integration with new company systems and products within the region.
- Demonstrated financial acumen by effectively monitoring expenses and resource allocation, resulting in positive impacts on the Profit and Loss (P&L) statement.
- Proactively tracked and managed KPIs, guest interactions, and inventory levels on a daily basis using Tableau and Zenoti CRM, consistently achieving daily sales and reservation goals.
- Successfully led event planning and project management efforts for 10 centers, ensuring seamless execution and exceptional guest experiences.
- Pioneered a highly effective social media recruitment strategy on Instagram, forging partnerships with local technical schools to establish a robust esthetician pipeline, contributing to the growth and talent acquisition goals of the organization.
- Successfully spearheaded the development of standard operating procedures and successfully implemented them across 47 locations.
Child Welfare Specialist
Department Of Children And Family Services
11.2003 - 11.2017
- Demonstrated a strong commitment to social impact by serving disadvantaged youth and children, including those from homeless and special-needs populations.
- Proactively addressed a wide range of needs for clients, including medical care, clothing requirements, and educational concerns, ensuring their well-being and overall development.
- Conducted thorough evaluations of individual client needs and concerns, enabling the development of tailored solutions to recurring problems faced by individuals and families.
- Assumed responsibility for attending to both routine and special medical and dental needs, including regular checkups, to ensure the health and welfare of the children in care.
- Displayed exceptional crisis intervention skills and provided counseling to children experiencing emergencies and disruptive incidents, offering support and guidance during challenging times.
- Conducted comprehensive assessments of families, identifying their unique needs and creating effective treatment plans to address their specific circumstances.
- Maintained meticulous case histories, metrics, and reports, adhering to strict standards to ensure accurate and up-to-date documentation.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Operations Manager
TJX Companies
01.1999 - 10.2002
- Demonstrated expertise in managing the hiring and training of team members, leading to a significant increase in performance and achieving an impressive $35 million in warehouse distribution inventory.
- Provided daily coaching and motivation to the team, resulting in goal achievement and enhanced performance.
- Demonstrated strong talent acquisition and development skills by effectively hiring, training, and nurturing new team members.
- Displayed exceptional discretion in handling confidential information, maintaining the highest level of trust and professionalism.
- Resolved customer issues in a prompt and professional manner, leveraging all available resources and ensuring customer satisfaction.
- Maintained proactive follow-up on customer inquiries, ensuring outstanding service and addressing any concerns promptly.
- Effectively supervised operations staff, ensuring adherence to company policies and procedures, and fostering a compliant work environment.
- Implemented systems and procedures to elevate operational quality and improve team efficiency, resulting in optimized productivity of 64 associates.
- Managed inventory and supply chain operations, ensuring timely and accurate delivery of goods and services to meet customer demands.
- Demonstrated strong leadership skills in overseeing hiring, onboarding, and training processes for new hires, effectively aligning the team with business requirements.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2024
Skills
- Guest Relations
- Creative Solutions
- Budgeting & Forecasting
- Data Analysis
- Employee Recruiting Onboarding & Training
- Managing Remote Teams
- Performance Reporting & KPI Tracking
- Employee Performance Reviews
- MS Office
- SOP Development
- CRM
- Google Suite
Languages
Spanish
Native or Bilingual
Timeline
Multi-Unit General Manager
The William Carter Inc.
02.2023 - Current
District Manager
European Wax Center
12.2017 - 01.2023
Child Welfare Specialist
Department Of Children And Family Services
11.2003 - 11.2017
Operations Manager
TJX Companies
01.1999 - 10.2002
Bachelor of Science - Business Administration
Southern New Hampshire University
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