Summary
Overview
Work History
Education
Skills
Timeline
Generic
Victoria Catanzano

Victoria Catanzano

Tewksbury

Summary

Resourceful and dependable professional with a strong foundation in customer service, child care, and team leadership across fast-paced environments. Known for taking initiative, maintaining a positive attitude under pressure, and building strong relationships with customers, children, and colleagues. Proven ability to lead group activities, manage multiple responsibilities, and communicate effectively with diverse age groups and team members. Quick to adapt, eager to learn, and committed to delivering exceptional service and safety standards. Ready to bring energy, organization, and leadership to new opportunities.

Overview

7
7
years of professional experience

Work History

Babysitter

Babysitting Service
05.2018 - Current
  • Provided reliable and nurturing care for children ranging from 1 to 12 years old, tailoring activities and supervision based on age and individual needs.
  • Created a safe and engaging environment, organizing games, crafts, outdoor play, and educational activities.
  • Prepared meals, assisted with homework, and maintained daily routines including bedtime and hygiene practices.
  • Communicated regularly with parents to provide updates and ensure consistency in discipline and expectations.
  • Handled emergencies calmly and responsibly, prioritizing child safety at all times.

Barista

Aroma Joe's Coffee
07.2021 - 08.2024
  • Prepared a variety of espresso and brewed coffee drinks efficiently and accurately in a high-volume environment.
  • Delivered exceptional customer service while managing long lines and ensuring timely service.
  • Maintained cleanliness of workstations and followed food safety guidelines.
  • Balanced register and processed transactions accurately using POS systems.
  • Trained new hires on drink recipes, equipment use, and customer interaction.

Basketball Coach

Nike Basketball Camp
06.2021 - 08.2024
  • Led basketball training sessions for youth athletes, focusing on skill development, teamwork, and sportsmanship.
  • Designed and executed practice drills tailored to different age groups and skill levels, from beginners to advanced players.
  • Provided one-on-one coaching and constructive feedback to help players improve performance and build confidence.
  • Fostered a positive, inclusive environment that promoted discipline, respect, and perseverance.
  • Coordinated with camp staff and fellow coaches to organize games, scrimmages, and team-building activities.
  • Maintained safety standards and ensured all equipment and facilities were used responsibly.

Cashier

Dandy-Lyons Ice Cream & Flower Shop
05.2021 - 05.2022
  • Handled customer orders and operated cash register, ensuring accurate payments and receipts.
  • Scooped and served ice cream, milkshakes, and other treats while maintaining portion control and cleanliness standards.
  • Managed long lines during peak hours with a friendly and upbeat attitude.
  • Restocked supplies and maintained a clean and welcoming environment for guests.

Education

English & Secondary Education

Springfield College
Springfield, MA
05-2027

High School Diploma -

Tewksbury Memorial High School
Tewksbury, MA
06-2023

Skills

  • Communication & Interpersonal Skills
  • Leadership & Team Coordination
  • Problem Solving & Critical Thinking
  • Patience & Conflict Resolution
  • Dependability & Professionalism
  • Customer Service Excellence
  • Time Management
  • Adaptability & Quick Learning

Timeline

Barista

Aroma Joe's Coffee
07.2021 - 08.2024

Basketball Coach

Nike Basketball Camp
06.2021 - 08.2024

Cashier

Dandy-Lyons Ice Cream & Flower Shop
05.2021 - 05.2022

Babysitter

Babysitting Service
05.2018 - Current

English & Secondary Education

Springfield College

High School Diploma -

Tewksbury Memorial High School
Victoria Catanzano