Victoria Cederlind
Fuengirola
Summary
I am a positive and ambitious girl who recently moved to Spain, and I am looking for a work role which allows me to apply my current knowledge / experience, and develop new skills simultaneously! In addition to contributing to an uplifting atmosphere in the office, I pay attention to details and prioritize effective problem solving. My strong work ethic and communication skills allow me to collaborate effectively with colleagues and deliver quality results!
Overview
3
3
years of professional experience
Work History
Telemarketer
Ligum Sales
01.2024 - Current
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
Cashier/Barista
Brogyllen
09.2023 - 12.2023
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
Host/Barista
Espresso House
06.2021 - 06.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Donnergymnasiet
Gothenburg, Sweden06.2023
No Degree - Elementary School
The English School Of Gothenburg
Gothenburg, Sweden06.2020
Skills
- Customer Engagement
- Email and Telephone Etiquette
- Technical skills
- Attention to Detail
- Script Reading
- Administrative Support
- Sales Techniques
- Stress Tolerance
- Objection Handling
- Problem Solving
- Active Listener
Languages
English
Bilingual or Proficient (C2)
Swedish
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Telemarketer
Ligum Sales
01.2024 - Current
Cashier/Barista
Brogyllen
09.2023 - 12.2023
Host/Barista
Espresso House
06.2021 - 06.2022
High School Diploma -
Donnergymnasiet
No Degree - Elementary School
The English School Of Gothenburg
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