Vicky Kombouras
Winchester
Summary
Dynamic and dependable professional committed to delivering high-quality results in a timely manner. Recognized for ambition and exceptional interpersonal and organizational abilities, complemented by a diverse skill set that includes time management, proficiency in Greek, and beginner-level Spanish. Expertise spans physical security, surveillance, cybersecurity, public safety, and open-source intelligence, supported by practical experience and academic knowledge. A strategic thinker with strong analytical skills, adept at problem-solving, decision-making, and effective communication, ready to contribute to team success through leadership and multitasking capabilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intelligence Analyst- TS/SCI
Drug Enforcement Administration
Bedford, MA
05.2023 - Current
- Delivered comprehensive intelligence analysis that informed strategic decisions and enhanced operational effectiveness. Achieved successful evaluations of raw intelligence data for large-scale projects, contributing to the validation of intelligence reports and collection programs. Developed and presented insightful briefings on intelligence gaps and interrelationships, facilitating informed decision-making. Prepared and contributed to finished intelligence reports that supported ongoing investigations by enforcement groups. Identified and addressed unforeseen developments, recommending strategic shifts to enhance operational outcomes. Analyzed drug law enforcement intelligence to provide actionable insights for agency and inter-agency collaboration. Integrated extensive intelligence data from multiple sources, supporting effective counter-drug operations. Maintained oversight of intelligence planning, delivering expert consultation to DEA special agents. Conducted organization and pattern analysis to identify trends, leading to actionable insights. Specialized in tactical diversion and cyber investigations, gathering critical intelligence on drug trafficking and national security threats. Collaborated with various agencies to disrupt criminal networks, significantly enhancing public safety.
Part Time Manager (Family Owned)
Andrea’s House of Pizza
Stoneham, MA, US
02.2010 - Current
- Achieved seamless restaurant operations through effective management of a 10-member team. Improved staff performance by implementing targeted training and optimizing scheduling practices. Streamlined end-of-day sales processes, resulting in accurate transaction settlements. Strengthened security measures by actively monitoring and assisting with CCTV investigations. Enhanced partnerships with third-party delivery services, optimizing online presence through innovative web design. Resolved technical issues efficiently, maintaining uninterrupted functionality of POS systems and related devices. Elevated customer experience by overseeing front and back of house operations, focusing on service quality and inventory management. Supported food preparation and cleanliness standards during peak and closing hours.
IT Business Analyst- App Support
Encore Boston Harbor
Everett, MA
03.2022 - 04.2022
- Achieved alignment with user community to identify technology solutions that effectively address needs. Delivered comprehensive application test case development and execution, ensuring thorough testing of system functionality before business turnover. Maintained accurate documentation for systems and issues, enhancing operational efficiency. Optimized system availability and performance through direct engagement with providers. Analyzed data to substantiate business cases and project requirements, driving informed decision-making. Collaborated with decision makers and end users to clarify operational and financial objectives. Enhanced business processes through effective design sessions for new systems. Improved efficiency of existing hotel systems by conducting thorough reviews and proposing strategic enhancements. Defined success criteria through comprehensive property-wide system analysis. Contributed to the planning and deployment of innovative applications and enhancements. Justified software and hardware recommendations through diligent research. Presented actionable reports and recommendations to address operational challenges. Developed impactful system design proposals to guide development efforts. Conducted thorough cost-benefit analyses for proposed systems, aiding management in decision-making. Ensured seamless compatibility of in-house computing systems. Created detailed system models and specifications to direct programming initiatives. Coordinated rigorous testing and user reviews for system modifications, ensuring user satisfaction. Delivered effective training and orientation for end users on new systems.
Highway Operations Center- Operator I
Massachusetts Department of Transportation
Boston, Massachusetts, US
11.2020 - 03.2021
- Achieved proactive detection and response to traffic and security events through effective monitoring of traffic network CCTV, state police radio dispatches, and hoc mailbox. Enhanced safety by analyzing traffic anomalies in Boston tunnels and IPCS systems, addressing life safety and routine alarms. Improved operational reliability by performing system checks on ventilation systems in tunnels. Delivered detailed documentation of significant incidents through CCTV evidence, outlining location, personal injury, affected lanes, traffic flow, and emergency personnel involvement. Facilitated public awareness by providing alternative routes and public service announcements via VMS boards. Streamlined incident notifications to relevant personnel based on severity levels. Optimized communication of traffic and road conditions to reporting agencies and emergency personnel during road work activities. Contributed to troubleshooting efforts for device and equipment malfunctions, enhancing overall system performance. Strengthened communication with emergency assets and construction personnel as necessary.
Security Manager
Northeast Security
Boston, MA, US
05.2020 - 07.2020
- Achieved timely and accurate reporting through effective collaboration with executives on weekly reports and staff meeting presentations. Enhanced staff performance through the implementation of effective hiring training and disciplinary protocols. Strengthened client and employee relationships, leading to improved satisfaction. Optimized scheduling processes to ensure continuous coverage. Established a reliable payroll system that significantly improved accuracy. Delivered prompt after-hour emergency response services. Streamlined the review of incident reports, daily logs, vendor check-ins, and security officer monitoring via TourTrax. Enhanced security through vigilant oversight of CCTV and access control systems. Improved health safety by conducting COVID-19 questionnaires and follow-ups. Increased security effectiveness by establishing patrol points for mandatory tours. Proactively monitored media for civil disturbances impacting property.
Security Operations Center Lead Operator
Encore Boston Harbor
Everett, MA, USA
02.2019 - 06.2020
- Achieved effective monitoring of emergency and non-emergency communications, enhancing response efficiency. Improved emergency response management for property security, ensuring swift action during incidents. Enhanced situational awareness for security issues, leading to proactive measures. Successfully dispatched security personnel, investigations teams, and first responders to critical incidents, minimizing risks. Streamlined access control for visitors, vendors, and employees, improving security protocols. Maintained oversight of security personnel status and locations, ensuring optimal coverage. Monitored panic alarms, CCTV, and radio channels, contributing to a secure environment. Documented and investigated security violations, fostering accountability. Collaborated with law enforcement and security personnel on escalated incidents, ensuring thorough resolution. Delivered timely risk management and incident reports, aiding in decision-making. Supported casino operations management, enhancing overall efficiency. Trained operators and facilitated staff discipline, promoting a professional work environment. Contributed to office projects and end-of-shift reports, ensuring accurate documentation. Resolved technical issues with cameras, databases, wall monitors, and Windows OS, maintaining operational integrity.
Education
Master of Science - Security Studies-Cybersecurity
UMASS Lowell
Lowell, Massachusetts, US12-2022
Graduate Certificate - Cybercrime Investigations & Cybersecurity
Boston University
Boston, Massachusetts, US06-2021
Master’s Degree - Business Administration
Endicott College
Beverly, MA, US08-2015
Bachelor’s Degree - Communications and Promotions
Lasell College
Newton, MA, US05-2014
Skills
- Digital Forensics Tools, Open-Source Tools, Commercial Databases, Law Enforcement Databases, Vehicle GPS Tracking Systems, Mobile Phone Tracking Systems, Phone Call Record Analysis Tools, Pen Register Analysis Tools, Evidence Extraction Systems, Crypto Tracing Tools, MicrosoftWord Products, Case Management Tools, Incident Management Tools, CCTV, Alarm System Tools, Public Safety Tools, Dispatch Tools
Accomplishments
Excellence in Writing Award
On the Spot Award for Dismantling Illegal Prescription Drug Ring Imported from Brazil
New England Narcotics Enforcement Award for Dismantling Steroid and Chemical Distribution Ring Imported from China
2019 Wynn Merit Award for Assisting Law Enforcement in Narcotics Investigation for Dismantling a Crystal Meth Ring
Certification
- FEMA- DHS Human Trafficking Awareness, Emergency Preparedness, Geospatial Information Infrastructure, Surveillance Awareness, Telecommunications Emergency Response Taskforce, Basic ICS for Initial Response, Intro to ICS
- CISA- Incident Response, Reverse Engineering, Cryptocurrency for Law Enforcement, Cyber Dark Arts, Cyber Security Investigations, Network Layer Troubleshooting
- DOD- Counterintelligence Awareness & Reporting to DOD Employees, The Relationship Between Counterintelligence & Security, Cybersecurity Awareness, Smartphones & Tablets Security, Portable Electronic Devices & Removable Storage Media Security, Intro to Risk Management
- TRM-Forensics Orientation for Law Enforcement, CSS Search & Discovery, Banned or Controlled Substances, Clustering and Change Analysis, Crypto Fundamentals, Certified Investigator (pending), Advanced Crypto Investigator (pending), Digital Forensics & Crypto (pending), Crypto Seizure Specialist (pending)
Timeline
Intelligence Analyst- TS/SCI
Drug Enforcement Administration
05.2023 - Current
IT Business Analyst- App Support
Encore Boston Harbor
03.2022 - 04.2022
Highway Operations Center- Operator I
Massachusetts Department of Transportation
11.2020 - 03.2021
Security Manager
Northeast Security
05.2020 - 07.2020
Security Operations Center Lead Operator
Encore Boston Harbor
02.2019 - 06.2020
Part Time Manager (Family Owned)
Andrea’s House of Pizza
02.2010 - Current
Graduate Certificate - Cybercrime Investigations & Cybersecurity
Boston University
Master’s Degree - Business Administration
Endicott College
Bachelor’s Degree - Communications and Promotions
Lasell College
Master of Science - Security Studies-Cybersecurity
UMASS Lowell