Victoria James-Dickson
Fall River
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service that fosters satisfaction and loyalty. Collaborates effectively within teams, adapting to dynamic environments while driving results through efficient support.
Overview
13
13
years of professional experience
Work History
Laundry Associate
Poplin Technologies
12.2024 - Current
- Operated commercial laundry equipment to ensure efficient processing of garments and linens.
- Trained new associates on operational procedures and best practices in laundry processes.
- Inspected finished products for quality assurance, addressing any discrepancies promptly.
- Maintained cleanliness and organization of work area, adhering to safety protocols.
- Picked up and delivered laundry order for customers.
Elder Assistant
Papa Pal
12.2024 - 08.2025
- Transported clients to appointments, ensuring timely arrival and promoting independence
- Provide companionship and household assistance
- Accompanied families during visits to provide support
- Provided companionship and assisted with household tasks, enhancing daily living experience
First Notice of Loss Associate
Amica Mutual Insurance Company
04.2018 - 07.2021
- Received and recorded claims submissions
- Revised and organized claim files
- Facilitated client access to roadside and glass services
Customer Service Representative
Alex and Ani
09.2016 - 12.2017
- Responded to customer emails promptly
- Processed warranty claims, facilitating customer satisfaction and retention
- Assisting Customers with Online Orders
- Handled inbound calls from customers efficiently (Up to 150 per day)
Laundry Manager
Redd's Suds and Bubbles Laundromat
03.2014 - 05.2017
- Washing and drying clients' clothes
- Washing and drying clients' clothes
- Facilitated smooth drop-off process for clients to ensure efficient service.
- Weighed and calculated laundry orders, preparing for accurate fulfillment
- Handling drop off clients
- Processed payments for laundry orders using cash and card transactions.
Education
BFA - Graphic Design
Sanford Brown College
Orlando02-2016
MS - Psychology
Grand Canyon University
Phoenix09-2026
Skills
- Typing (58WPM), Windows OS (XP, 98 to 00, Vista, and 7 to 10), MS Office(Word, Power Point, Excel), Social Media, Content Creation, Internet Explorer, Firefox, Google Chrome, Outlook Express, and Adobe Suite CS6, Wordpress, Skype, HTML and CSS coding
Timeline
Laundry Associate
Poplin Technologies
12.2024 - Current
Elder Assistant
Papa Pal
12.2024 - 08.2025
First Notice of Loss Associate
Amica Mutual Insurance Company
04.2018 - 07.2021
Customer Service Representative
Alex and Ani
09.2016 - 12.2017
Laundry Manager
Redd's Suds and Bubbles Laundromat
03.2014 - 05.2017
MS - Psychology
Grand Canyon University
BFA - Graphic Design
Sanford Brown College