Victoria Markham
Haverhill
Summary
Accomplished SS Program Director at Eliot Community Human Services, adept in operations management and staff development. Spearheaded collaborative initiatives, enhancing program effectiveness by 30%. Renowned for critical thinking and effective leadership, excelled in fostering partnerships and mentoring teams for peak performance. Demonstrated exceptional problem-solving skills and a commitment to excellence in program delivery. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply years of experience to new professional challenges with growth-oriented organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SS Program Director
Eliot Community Human Services
07.2023 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Assistant Program Director
Eliot Community Human Services
01.2022 - 07.2023
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Conducted performance reviews to provide feedback to staff for improvements.
Group Care Worker II/Transitional Care Coordinator
Eliot Community Human Services
03.2014 - 01.2022
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in training new staff members on best practices for working within the group care setting, sharing knowledge gained from years of experience in similar roles.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans that addressed each resident''s unique needs holistically.
- Managed crisis situations effectively and calmly, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Improved communication among staff members through regular team meetings and open discussions about resident needs.
- Advocated for resident rights and well-being at all times, addressing any concerns promptly while navigating complex systems of care provision effectively.
- Provided compassionate support during times of stress or loss, offering emotional comfort and understanding to help residents cope with challenging life events.
- Administered medications according to prescribed schedules and documented medication administration records accurately without errors consistently throughout tenure as Group Care Worker.
- Maintained accurate records of resident progress, noting changes in behavior or health status as necessary to ensure timely interventions when needed.
- Assisted residents in achieving personal goals by providing guidance and encouragement on a daily basis.
Education
No Degree - Human Services
Northern Essex Community College
Haverhill, MASkills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Partnership Development
- Personnel Supervision
- Operations Oversight
- Child Development
- Problem-Solving
- Critical Thinking
- Attention to Detail
- Staff Hiring and Evaluations
- Task Delegation
- Program Operations
- Dependability and Cooperation
- Employee Work Scheduling
- Decision-Making
- Program Scheduling
- Operations Management
- Inventory Management
Certification
MAP certified, Serve Safe certified, CPR/FA certified, Certified in Crisis Prevention Intervention
Timeline
SS Program Director
Eliot Community Human Services
07.2023 - Current
Assistant Program Director
Eliot Community Human Services
01.2022 - 07.2023
Group Care Worker II/Transitional Care Coordinator
Eliot Community Human Services
03.2014 - 01.2022
No Degree - Human Services
Northern Essex Community College
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