VICTORIA MUBIRU
Acton
Summary
Skilled professional offering 3 and a half years of experience in warehouse and manufacturing environments and also 3 years of experience in retail and sales management.Focused on being productive and safety-minded at all times. Dependable Manufacturing associate with 2 year experience in the pharmaceutical industry focused on maximum productivity and quality. Proficient at assessing parts and finished products for defects. Recognized for excellent attendance record and energetic attitude. Great customer service representative with over 4 years of experience in the field and amazing people and computer skills.
Overview
8
8
years of professional experience
Work History
Manufacturing Associate
Sanofi Genzyme
03.2022 - 04.2024
- Inspected finished products for quality and adherence to customer specifications.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs of orders ranging in as many as 30,000 vials .
Associate
Jabil
10.2021 - 02.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Assembled as many as 500 medical products each day.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Package Handler
FedEx:Ground
07.2019 - 01.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded average of 400 packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Assisted supervisors with during busy periods, developing new skills while boosting warehouse efficiency.
- Safely transported hazardous items using pallet jacks and tuggers avoiding accidents and mishaps.
Shift Supervisor
KFC Taco Bell
01.2018 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Delivered successful training to more than 15 employees during 2 week tenure, educating on successful work processes and productivity strategies.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
Lead Hostess
Zaftigs Delicatessen
01.2016 - 07.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Documented reservations and communicated changes to guests.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Recorded available tables after seating each party using specialized seating software.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Checked and restocked server areas and organized and got change for front counter.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Planned and executed warm welcome for bigger than usual guest parties ranging between 8-20 guests by organizing menus, spaces and special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 50%.
Cashier Team Lead
KFC Taco Bell
06.2017 - 12.2017
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Generated routine reports and professional correspondence.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Analyzed purchases for signs of fraud.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Developed standard operating procedures.
- Trained as shift supervisor and provided back-up coverage to provide customers with optimal support.
- Directed team of 4 cashiers to maximize performance and deliver exceptional service to every customer.
Education
GED -
Joseph P. Keefe Technical School
Framingham, MA07.2017
Skills
- Environmental Compliance
- Teamwork and Communication
- Workstation Equipment Monitoring
- Defect Identification
- Production Documentation
- Complex Problem-Solving
- Accurate Weights
- Lean Six Sigma
Timeline
Manufacturing Associate
Sanofi Genzyme
03.2022 - 04.2024
Associate
Jabil
10.2021 - 02.2022
Package Handler
FedEx:Ground
07.2019 - 01.2022
Shift Supervisor
KFC Taco Bell
01.2018 - 03.2020
Cashier Team Lead
KFC Taco Bell
06.2017 - 12.2017
Lead Hostess
Zaftigs Delicatessen
01.2016 - 07.2018
GED -
Joseph P. Keefe Technical School
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