Victoria Waterman
Carver
Summary
Dynamic General Manager with a proven track record at Ricciardi Marble & Granite, Inc., driving operational efficiency and enhancing customer relations. Expert in P&L management and team leadership, successfully increasing sales by optimizing workflows and fostering strong client partnerships. Committed to delivering results through strategic initiatives and effective problem resolution.
Overview
24
24
years of professional experience
Work History
General Manager
Ricciardi Marble & Granite, Inc
Hyannis, MA
10.2017 - 01.2025
- Oversaw daily operations to ensure efficient production and timely project delivery.
- Developed and implemented strategic initiatives to enhance business growth and operational efficiency.
- Managed cross-functional teams to optimize resource allocation and improve workflow processes.
- Established quality control measures to maintain high standards in product craftsmanship.
- Cultivated relationships with suppliers to secure favorable pricing and availability of materials.
- Analyzed market trends to identify opportunities for expansion and service diversification.
- Coordinated with sales teams to align production capabilities with customer demands and expectations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Prepared and presented yearly tax information to our accountant.
- Prepared and presented information for federal sales tax audit.
- Prepared and presented information for state payroll audit.
- Prepared and presented information for yearly workmen’s compensation audit.
- Prepared and presented information for state sales tax audit.
Office Manager
Ricciardi Marble & Granite, Inc
Hyannis, MA
10.2011 - 10.2017
- Oversaw scheduling of meetings and appointments, improving time management for executives.
- Trained new employees on office procedures, fostering a collaborative team environment.
- Maintained accurate records of financial transactions, ensuring compliance with regulations.
- Streamlined communication processes between departments, enhancing interdepartmental collaboration.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for Number 20+ employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Contractor Sales
Ricciardi Marble & Granite, Inc
Hyannis, MA
01.2007 - 10.2011
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Secretary
Ricciardi Marble & Granite, Inc
Hyannis, MA
03.2006 - 12.2006
- Managed scheduling and appointments for executives to optimize time management.
- Coordinated communication between departments, ensuring efficient information flow.
- Assisted in preparation of presentations and documents for meetings and events.
- Maintained organized filing systems, enhancing document retrieval efficiency.
- Processed incoming correspondence and inquiries, providing timely responses.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Hostess/Server
Bugaboo Creek Steakhouse
Plymouth, MA
09.2004 - 02.2006
- Handled cash transactions efficiently while maintaining accurate financial records.
- Addressed guest inquiries and concerns, fostering a welcoming dining environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Provided exceptional customer service by greeting and seating guests promptly.
Hostess/Server
Fireside Grille & Spirits
Middleboro, MA
06.2001 - 09.2004
- Provided exceptional customer service by greeting and seating guests promptly.
- Managed reservation system to optimize table turnover and enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new team members on service standards and restaurant policies.
Education
High School Diploma -
Middleboro High School
Middleboro, MASkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Customer relations
Inventory control
Verbal and written communication
Administrative skills
P&L management
Schedule management
Customer retention
Project management
Timeline
General Manager
Ricciardi Marble & Granite, Inc
10.2017 - 01.2025
Office Manager
Ricciardi Marble & Granite, Inc
10.2011 - 10.2017
Contractor Sales
Ricciardi Marble & Granite, Inc
01.2007 - 10.2011
Secretary
Ricciardi Marble & Granite, Inc
03.2006 - 12.2006
Hostess/Server
Bugaboo Creek Steakhouse
09.2004 - 02.2006
Hostess/Server
Fireside Grille & Spirits
06.2001 - 09.2004
High School Diploma -
Middleboro High School