Victoria Wing
Lynnfield
Summary
Dedicated server with 3+ years of experience in customer service, consistently exceeding guest satisfaction goals and increasing sales through effective upselling and recommendations.
Overview
3
3
years of professional experience
Work History
Basic EMT
Action EMS
01.2025 - Current
- Responding to emergency calls
- Evaluate a patient's condition, prioritizing the most critical needs.
- Performing CPR, using an AED, and administering oxygen. As well asbandage wounds, control bleeding, and stabilize fractures.
- Safely transport patients to the most appropriate healthcare facility, such as an ER or trauma center.
- Communicate with other emergency responders, such as police and fire personnel, and with hospital staff about the patient's condition.
- Record the medical care they provide and report observations to physicians.
Nanny
Griffin Family
08.2022 - Current
- Plan and engage children in age-appropriate activities and play, fostering their development and creativity.
- Assist with homework, school projects, and other educational tasks, supporting the children's learning.
- Transport children to and from school, activities, and appointments.
- Prepare and serve meals and snacks for the children.=
Paraprofessional
Summer Street School
04.2024 - 12.2024
- Reinforcing lessons and providing individualized or small-group instruction under the guidance of the teacher.
- Assisting with lesson planning and preparation of materials.
- Helping students with homework, assignments, and other educational activities.
- Providing support to students with special needs, if applicable.
- Maintaining a positive and organized classroom environment.
- Supervising students during transitions, breaks, and other non-instructional activities.
- Assisting with student behavior management.
- Taking attendance, collecting assignments, and grading papers.
- Organizing classroom materials and supplies.
- Communicating with parents and school staff as needed.
Baker
Crumbl Cookies
06.2024 - 08.2024
- Baking: Preparing cookie dough, balling and shaping dough, baking cookies, and other desserts.
- Decorating: Frosting and decorating cookies with weekly toppings and glazes.
- Customer Service: Processing orders, greeting customers, answering questions, and providing exceptional service.
- Quality Control: Performing quality checks on ingredients and finished products.
- Cleaning and Maintenance: Maintaining clean workspaces and restock supplies.
Server
Texas Roadhouse Restaurant
09.2023 - 01.2024
- Welcomed customers, sat them, and ensured their comfort.
- Accurately took food and drink orders, communicated them to the kitchen and bar, and ensured timely delivery to the table.
- Answered questions about the menu, offered recommendations, and address any concerns or needs.
- Periodically checked in to ensure customers were enjoying their meals and addressed any issues promptly.
- Processed payments, handled tips, and ensured accurate bills.
- Worked with other servers, bartenders, and kitchen staff to ensure a smooth dining experience.
Assistant Store Manager
Learning Express Toys
01.2022 - 01.2024
- Greeting customers and welcoming them to the store.
- Assisting customers in finding specific products or recommending items based on their needs and preferences.
- Answering customer inquiries about products, store policies, and services.
- Providing product information and educating customers on new products and services.
- Resolving customer issues and complaints in a professional and helpful manner.
- Opening and closing the store, ensuring the store is clean and organized, and maintaining a welcoming environment for customers.
Transporter
Melrose Wakefield Hospital
06.2022 - 09.2023
- Moving patients between different areas of the hospital, including their rooms, treatment areas, labs, and imaging departments.
- Ensuring patients are comfortable and safe during transport, providing emotional support, and monitoring their well-being.
- Adhering to infection control protocols, safety guidelines, and hospital procedures.
- Addressing any issues or challenges that arise during patient transportation or equipment delivery.
Counter Server
Wahlburgers
03.2022 - 06.2022
- Greeting customers warmly, taking orders accurately, and providing excellent service.
- Entering orders into the point-of-sale (POS) system, processing payments, and ensuring orders are fulfilled correctly.
- Preparing and serving food and beverages according to customer orders and company standards.
- Maintaining a clean and organized work area, including restocking supplies and cleaning the counter area.
- Adhering to food safety and sanitation procedures, including proper handling and storage of food.
Education
High School Diploma -
Lynnfield High School
Lynnfield05-2024
EMT Basic
McNeilly EMS
Danvers12-2024
Skills
- Customer Service
- Communication and Teamwork
- Multitasking
- Problem-solving
- Food Safety
- Cash Handling
- First Aid/CPR
Timeline
Basic EMT
Action EMS
01.2025 - Current
Baker
Crumbl Cookies
06.2024 - 08.2024
Paraprofessional
Summer Street School
04.2024 - 12.2024
Server
Texas Roadhouse Restaurant
09.2023 - 01.2024
Nanny
Griffin Family
08.2022 - Current
Transporter
Melrose Wakefield Hospital
06.2022 - 09.2023
Counter Server
Wahlburgers
03.2022 - 06.2022
Assistant Store Manager
Learning Express Toys
01.2022 - 01.2024
High School Diploma -
Lynnfield High School
EMT Basic
McNeilly EMS
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