Viktor Baranov
Deerfield
Summary
Results-driven IT Systems Engineer with a proven track record at Raiche Consultants Inc., delivering exceptional technical support and achieving a 95% first-contact resolution rate. Skilled in troubleshooting and system testing, I implemented proactive maintenance routines, enhancing uptime and optimizing network configurations to improve connectivity and reduce support tickets.
Overview
9
9
years of professional experience
Work History
IT Systems Engineer (Consultant)
Raiche Consultants Inc.
07.2024 - Current
- Delivered Tier 2–3 technical support for 150+ end-user devices, achieving a 95% first-contact resolution rate and ensuring minimal downtime.
- Configured and deployed 50+ workstations and printers, streamlining onboarding and improving system availability.
- Implemented proactive maintenance routines (patches, virus scans, automated backups), reducing incidents by 20% and maintaining 99.9% uptime.
- Optimized wired and wireless network configurations, improving connectivity speeds and decreasing support tickets by 15%.
- Assisted with systems integration projects, supporting hardware/software rollouts to ensure seamless compatibility across enterprise environments.
BI Systems Integration Engineer
IMCORP
03.2022 - 06.2024
- Standardized and automated report migration processes with PowerShell and JIRA, reducing manual workload by ~30% and lowering overhead costs.
- Migrated reporting platforms by converting 100+ Sisense reports into Power BI, simplifying infrastructure and reducing licensing complexity.
- Developed Power BI dashboards for cable test analytics, providing predictive insights that improved maintenance planning and extended cable life expectancy.
- Optimized system and database performance, tuning multiple database types and reporting services to improve query speeds by ~20%.
- Administered enterprise applications, managing 200+ user licenses, NetSuite portals, and Concur (Travel/Expense) SSO integration for seamless access.
Systems Engineer (Endpoint Management)
Financial Partner Inc.
05.2016 - 02.2022
- Directed Windows 10 enterprise upgrade across 3,500+ desktops, laptops, and VDI endpoints, completing migration on schedule and with minimal downtime.
- Automated SCCM deployments (OS, service packs, feature packs), reducing manual workload by ~25% and improving update consistency.
- Converted legacy Wise scripts into PowerShell, streamlining software packaging and cutting deployment failures.
- Administered and optimized SCCM/VDI Horizon environments, maintaining 99.9% uptime and improving endpoint performance.
- Integrated SCCM with ServiceNow Discovery, enabling automated asset tracking and strengthening system visibility for IT operations.
Education
Bachelor of Science - Computer Information Systems
Westfield State University
Westfield, MA12-2006
Skills
- Troubleshooting
- User support
- System testing
- Technical support
Timeline
IT Systems Engineer (Consultant)
Raiche Consultants Inc.
07.2024 - Current
BI Systems Integration Engineer
IMCORP
03.2022 - 06.2024
Systems Engineer (Endpoint Management)
Financial Partner Inc.
05.2016 - 02.2022
Bachelor of Science - Computer Information Systems
Westfield State University
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