Vinceley Arok Arokyasami

Dynamic Unified Communications Engineer with over 3 years at Cognizant Technology Solutions, excelling in VoIP implementation and incident management. Proven track record in troubleshooting and optimizing Cisco systems, ensuring high service levels. Adept at coordinating with vendors and leading teams, driving process improvements to enhance operational efficiency.

• AWS Certified SysOps Administrator – Associate Level, AWS-ASOA-4685
• Linux Redhat Administrator Certificate, Pursuing

10/26/12

Future Group IT Services, L2, 05/01/13, 04/30/15, Cognizant Technology Solutions, Worked as a L2 agent on all critical issues, Acting lead on raising MI's for P1, P2 issues, Queue management, Floor management, handling critical escalations, Trainer for vendor associates for training batches on FG applications and ticket handling, Troubleshooting of hardware problems, Installation, configuration, troubleshooting and technical support for Desktop and Citrix Systems, Configuring and Handling user accounts, distribution list, contacts in AD and Exchange, Creating Applications Ids as per client requirements with TP Linux Servers, Troubleshooting POS machines for basic issues, Monitoring and managing user accounts in active directory, Exchange & Zimbra, Managing Internet access to users using Iron Port – Firewall Allegis Group, Unified Communications Engineer / Telecom Engineer, 04/01/15, Present, Cognizant Technology Solutions, Provide operational support of the customer’s network, including DC, DRC and 360+ remote offices in US & Canada, Maintain and respond to incident and request tickets created in IPT (IP Telephony), Experience in Project implementation in Technical support role, 1+ Years of experience in VoIP implementation, troubleshooting and support with US client, Document the existing network, Plan the new device implementation, Coordinate with vendors for the successful resolution of VoIP outages, Respond to incidents created for issues related to IPT, Resolve high priority incidents within the SLA time period, Investigate alarms received from network devices and resolve issues

• AWS Basics – AWS technical professional
• AWS TCO and Cloud Economics
• AWS technical Essentials
• System Operations on AWS with hands-on experience
• ITSM training – Incident, Change & Problem Management
• Basics of Linux
• Basics of Cisco IP Telephony
• Basic knowledge on Unified IT monitoring tool – Zenoss Administrator
• Completed 35 hours of PDU’s on Project Management

Configuring, Managing and Troubleshooting Call Manager 8.xx, 10.5, Cisco Voice Gateways 3900, 2900, 3800, 2800, VG224, Cisco IP Phones CIPC 7941/42/60/62 and Conference phone 7937, Centralized and Distributed sites having CUCM, Cisco Unity Connection, Cisco Unified Presence, Integrating CUCM with Cisco Unified presence and Cisco Unity Connection, Device Mobility, Device Pool, Partitions & CSS, BAT to bulk add/manage phones/users, VOIP related issues related to call manager, IP Phones and voice mails, Ensure activities within a process are performed at a high level of quality, Provided ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents, Documented and tracked the timeline of events for each incident, Worked directly with Incident Lifecycle Coordinators, Responsible for assigning incidents within a group or division, Collaborate with internal and partner repair organizations, Monitor the Incidents and manage workload in respective queues, Basic Linux commands, User management – Users, Groups and Permissions, Managing processes, Networking in Linux, SSH and FTP, Scheduling tasks, LVM (Logical Volume Management), Network File System (NFS), Backup using TAR and Cron jobs, Basic knowledge on provisioning, operating, and maintaining systems running on AWS, Deploying, managing, and operating scalable, highly available, and fault tolerant systems on AWS, Understanding of basic data center design concepts, Migrating existing on-premises applications to AWS, Implementing and controlling the flow of data to and from AWS, Selecting appropriate AWS service based on compute, data, or security requirements, Knowledge on use of standard AWS infrastructure features

• Father's Name: Ravi E
• Date of Birth: 02/23/90
• Marital Status: Single