Vincent Saadieh
West Roxbury
Summary
Dedicated professional with a proven track record at Dominos Pizza Inc., enhancing customer satisfaction through efficient CRM improvements and on-time deliveries. Excelled in cash handling and customer service, demonstrating exceptional work ethic and empathy. Achieved positive feedback by fostering team collaboration and maintaining professionalism, significantly boosting customer loyalty and operational efficiency. Developed strong organizational and customer service skills in fast-paced delivery environment, consistently meeting tight deadlines. Excel at managing time efficiently and navigating complex routes to ensure prompt service. Looking to leverage these transferable skills in new field, contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Dominos Pizza Inc.
01.2024 - 01.2025
- Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.
- Improved team efficiency
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Facilitated seamless communication between departments, integrating CRM with other business systems.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Assisted in food preparation and organized biweekly inventory deliveries.
Cashier and Helping Hands
Wegmans
01.2021 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
The Village Market
04.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
BBA - Marketing, Sales, And Finance
Hult International Business School
Cambridge, MA05-2026
High School Diploma -
Boston Latin School
Boston, MA05-2022
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
Languages
Arabic
Native or Bilingual
Timeline
Delivery Driver
Dominos Pizza Inc.
01.2024 - 01.2025
Cashier and Helping Hands
Wegmans
01.2021 - 11.2022
Cashier
The Village Market
04.2020 - 12.2020
BBA - Marketing, Sales, And Finance
Hult International Business School
High School Diploma -
Boston Latin School
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