Violette Stanley
Groveland
Summary
Proficient in delivering customer-oriented solutions and managing cross-functional collaborations. Known for strong attention to detail and adaptability, fostering positive customer experiences and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Solutions Specialist
Petco
Portsmouth, NH
10.2023 - Current
- Delivered exceptional customer service, ensuring high satisfaction and repeat business.
- Collaborated with cross-functional teams to enhance product knowledge and drive sales initiatives.
- Conducted needs assessments to identify customer requirements, providing tailored solutions.
- Managed inventory levels effectively, optimizing stock availability and minimizing shortages.
Dietary Aide
Wentworth Home
Dover, NH
04.2023 - 10.2023
- Prepared and served nutritious meals following dietary guidelines and resident preferences.
- Assisted in meal planning and menu development to accommodate dietary restrictions.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring compliance with health standards.
- Collaborated with healthcare staff to monitor residents' nutritional intake and report concerns.
Call Center Agent
Verizon
Hampton, NH
02.2021 - 08.2021
- Managed high-volume customer inquiries, ensuring accurate and timely responses.
- Resolved complex billing issues, enhancing customer satisfaction and retention.
- Utilized CRM software to document interactions and track service requests efficiently.
- Collaborated with team members to streamline processes, improving the internal workflow of the department.
Sales Associate
Standard Vapor
Portsmouth, NH
07.2020 - 01.2021
- Assisted customers by providing product knowledge and recommendations to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock availability for customer demands.
- Processed transactions efficiently, maintaining accuracy in cash handling and sales reporting.
Sandwich Artist
Subway
Lee, NH
08.2019 - 07.2020
- Prepared sandwiches and salads according to customer specifications and Subway standards.
- Maintained cleanliness of workstations, adhering to health and safety regulations.
- Assisted customers with menu selections, providing knowledgeable recommendations.
- Operated cash register efficiently, processing customer transactions accurately.
Sales Associate
Famous Footwear
Seabrook, NH
07.2018 - 06.2019
- Trained new hires on store procedures, enhancing team performance and service quality.
- Collaborated with management to develop promotional displays that increased product visibility.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Monitored store environment for compliance with safety standards, contributing to a secure shopping space.
Education
High School Diploma -
Winnacunnet High School
Somersworth, NH06-2019
Skills
- Strong Attention to Detail
- Fast & Accurate Money Counting
- Marketing Efficient
- Customer Oriented
- Fast Learner
- Upselling
- Friendly Disposition & Social
- Works Well With Others
- Easy to Adapt to New Climates
Timeline
Solutions Specialist
Petco
10.2023 - Current
Dietary Aide
Wentworth Home
04.2023 - 10.2023
Call Center Agent
Verizon
02.2021 - 08.2021
Sales Associate
Standard Vapor
07.2020 - 01.2021
Sandwich Artist
Subway
08.2019 - 07.2020
Sales Associate
Famous Footwear
07.2018 - 06.2019
High School Diploma -
Winnacunnet High School