Virginia Paiva
Haverhill
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Practice Manager
Have a Heart Animal Hospital
02.2022 - Current
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised a team of 11 office personnel.
- Provided outstanding support to the entire staff, which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
- Ordered all pharmacy supplies and kept a check on inventory levels.
- Spearheaded and implemented new projects to expand the scope of engagement.
- Designed and introduced leadership development, coaching, and team management model, promoting employees to increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Proficient use of EzyVet and VetSpire software.
Senior Account Clerk
Town of Tewksbury
06.2019 - 01.2022
- Pay bills in timely manner.
- Put together the town and school vendor warrants.
- Reconcile vendor discrepancies
- Provide assistance when problems occur
- Maintain special revenue spreadsheet
- Process salary analysis reports
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Set up and updated Excel spreadsheets to track financial data.
- Maintained compliance with all established guidelines and legal requirements.
- Input financial data and produced reports using Munis software system.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Clerical tasks
- Answering phones
- Filing
- Miscellaneous office work
Office Manager
Stoneham Animal Hospital
04.2009 - 05.2019
- Managed the front desk of a busy animal hospital.
- Managed 6 employees.
- Accounts Payables and Accounts receivables.
- Payroll and human resources for the hospital employees.
- Administrative assistant to the veterinarian/owner.
- Day to day bookkeeping using QuickBooks, and monthly reconciliation
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Receptionist
Stoneham Animal Hospital
10.1997 - 04.2009
- Scheduling/setting up appointments and surgeries.
- Kept reception area clean and neat to give visitors positive first impression.
- Customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Daily opening and closing of cash draws.
- Resolved customer problems and complaints.
- Filing, faxing, and data entry.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Office Manager
Alpine Abatement
04.1996 - 10.1997
- Setting up asbestos abatement jobs with proper permits.
- Accounts payable, accounts receivables, and payroll.
- Answering multi-line phone and filing.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Analyst
Heilind Electronics
03.1993 - 04.1996
- Cash applications.
- Managed over 350 credit accounts.
- Approving credit and collections.
- Forecasted account needs and metrics based on market and product data.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Manchester, NH12-2024
Skills
- HIPAA and OSHA regulations
- Policy and procedure development
- Staff management
- Practice management
- Human resources management
- Recruitment and hiring
- KPI tracking
- Staff evaluation
Affiliations
- VHMA (Veterinary Hospital Managers Association)
Certification
- Certified Veterinary Practice Manager, VHMA - August 2024
- Certification in Human Resources, SNHU - December 2024
Timeline
Practice Manager
Have a Heart Animal Hospital
02.2022 - Current
Senior Account Clerk
Town of Tewksbury
06.2019 - 01.2022
Office Manager
Stoneham Animal Hospital
04.2009 - 05.2019
Receptionist
Stoneham Animal Hospital
10.1997 - 04.2009
Office Manager
Alpine Abatement
04.1996 - 10.1997
Account Analyst
Heilind Electronics
03.1993 - 04.1996
Bachelor of Science - Business Management
Southern New Hampshire University
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