Virish Boodhun
Rivière du Rempart
Summary
Motivated Network Engineer with 3 years of experience in IT support and networking. Skilled in troubleshooting and configuring routers, switches, and basic wireless networks. Experienced in supporting enterprise users and resolving incidents within SLA. Calm under pressure, reliable, and a strong team player with good communication skills. Familiar with network monitoring and lab tools such as GNS3 and Packet Tracer. Strong interest in growing in network, infrastructure, and security roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Engineer
Orange Business Services Ltd
03.2023 - Current
- Performed SD-WAN (Fortinet and Cisco) deployments, upgrades, and maintenance.
- Provided Level 2 support and incident resolution for enterprise networks.
- Guided field engineers during network deployment and migration projects.
- Assisted in planning and implementing network improvements or expansions.
- Managed multiple network projects simultaneously, handling different scopes and technologies.
- Coordinated tasks and resources across concurrent projects to ensure timely delivery and SLA compliance.
Solution Support Specialist
Orange Business Services Ltd
06.2020 - 03.2023
- Monitored large computer networks and servers from a central location.
- Analyzed incidents, performed troubleshooting, and followed issues to resolution.
- Used escalation procedures and troubleshooting tools when required.
- Assisted with ticket management, reporting, and service request administration.
- Handled official communications related to incidents and service requests.
Service Desk Analyst
Orange Business services Ltd
07.2018 - 01.2020
- Provided first-line IT support via phone, email, and web.
- Logged and resolved incidents and service requests using ticketing systems.
- Monitored systems to ensure service availability and SLA compliance.
- Escalated issues and assisted with customer escalations.
- Configured and reset IP phones.
IT SUPPORT
International Technokrats Global Services Ltd.
06.2016 - 07.2018
- Solve client PC via Remote Access. This position is to provide support to our customers that have experienced issues with their PCs that are unable to be resolved via Remote Support. Customers are directed to send their PCs into our Technology Center Depot to resolve issues.
Education
Cisco Certified Network Associate -
Cisco
05-2021
National Diploma in Information Technology -
MITD SITEC, Ebene
Mauritius05.2016
National Certificate in Information Technology -
MITD SITEC, Ebene
Mauritius05.2014
Cambridge School Certificate -
Universal College
Rivière du Rempart, Mauritius11-2008
Skills
- LAN/WAN design, implementation, and troubleshooting
- SD-WAN (Cisco and Fortinet) deployment and maintenance
- Incident resolution
- Network troubleshooting
- Network scaling
Hobbies and Interests
- Surfing on the Internet
- Testing new Software
- Hiking
- Social Activities
Certification
Cisco Certified Network Associate
Languages
English
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Timeline
Network Engineer
Orange Business Services Ltd
03.2023 - Current
Solution Support Specialist
Orange Business Services Ltd
06.2020 - 03.2023
Service Desk Analyst
Orange Business services Ltd
07.2018 - 01.2020
IT SUPPORT
International Technokrats Global Services Ltd.
06.2016 - 07.2018
Cisco Certified Network Associate -
Cisco
National Diploma in Information Technology -
MITD SITEC, Ebene
National Certificate in Information Technology -
MITD SITEC, Ebene
Cambridge School Certificate -
Universal College