Viviana Flores
Lowell
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
CNA
Fairhaven Nursing Home
Chelmsford
01.2024 - Current
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Documented patient care accurately in electronic health records system.
- Collaborated with nursing team to develop individualized care plans for residents.
- Provided emotional support and companionship to residents during daily interactions.
- Educated families on resident care and health management practices.
- Participated in training new staff on best practices for resident care and safety.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Cashier
Panera Bread
Chelmsford
04.2020 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the cashier area and dining space.
- Assisted customers with menu selections and special requests.
- Handled cash, credit, and gift card transactions with accuracy.
- Collaborated with team members to ensure smooth service during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Certified Nursing Assistant - Health Assisting
Greater Lowell Technical High School
Lowell, MA 08.2019 - 06.2023
Skills
- Vital signs monitoring
- Electronic health records
- Infection control procedures
- Patient care documentation
Timeline
CNA
Fairhaven Nursing Home
01.2024 - Current
Cashier
Panera Bread
04.2020 - 01.2024
Certified Nursing Assistant - Health Assisting
Greater Lowell Technical High School
08.2019 - 06.2023