Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Vivienne Gough

Vivienne Gough

Norwood

Summary

Capable student and employee with solid background in academic projects and extracurricular activities. Successfully contributed to team projects and demonstrated leadership in student organizations. Skilled in research and problem-solving, with track record of effective communication and time management.

Overview

9
9
years of professional experience

Work History

Dog Walker

Dog Walking
08.2016 - 12.2018
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
  • Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.

Babysitter

Babysitting
06.2017 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Sales Associate

Frugal Fannies, Retail Therapy LLC
08.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Hostess

Conrad’s
07.2020 - 04.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Page

Library
04.2021 - 08.2022
  • Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
  • Enhanced patron experience by efficiently shelving and organizing materials according to library classification systems.
  • Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.
  • Assisted with the preparation and setup of meeting rooms for library-sponsored events, ensuring a smooth experience for all participants.
  • Interacted professionally with diverse populations while addressing their unique needs in a respectful manner.
  • Performed opening and closing procedures as required, safeguarding the security and integrity of the library''s physical space and collections.
  • Contributed to a positive learning environment by enforcing library policies and addressing any disruptive behavior promptly.

Receptionist and Sales Representative

Goldfish Swim School & Goldfish Swim School Franchising
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Confirmed class enrollments, communicated with clients, and updated client records.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Top seller of memberships for two months in a row
  • Employee of the Month for May
  • Expanded customer base through cold calling, networking, and relationship building.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Responded to inquiries from callers seeking information.

Education

High School Diploma -

Norwood Senior High School
Norwood, MA
06.2022

No Degree -

Massachusetts Bay Community College
Wellesley, MA

Skills

  • Time management
  • Organization skills
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Office administration
  • Appointment scheduling
  • Clerical support
  • Professional demeanor

Accomplishments

  • Recognized by customers and management for expedient and effective service.
  • Earned "Employee of the Month" in May 2025.
  • Placed first in amount of memberships sold in competition across April 2025 and May 2025

Languages

Spanish
Limited Working

Timeline

Receptionist and Sales Representative

Goldfish Swim School & Goldfish Swim School Franchising
01.2025 - Current

Page

Library
04.2021 - 08.2022

Hostess

Conrad’s
07.2020 - 04.2021

Sales Associate

Frugal Fannies, Retail Therapy LLC
08.2019 - 03.2020

Babysitter

Babysitting
06.2017 - Current

Dog Walker

Dog Walking
08.2016 - 12.2018

High School Diploma -

Norwood Senior High School

No Degree -

Massachusetts Bay Community College

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Vivienne Gough