Vonsicia Nunnally
Chicopee
Summary
Adaptable, Energetic Office Assistant with many years of experience in overseeing and improving office services. Equipped to support day-to-day operational functions, business correspondence, bookkeeping, project management, and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting customers and identifying opportunities for improvement.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager/Tax Associate
H&R Block
Palmer
01.2017 - Current
- Prepare work schedules for tax associates
- Discuss daily progress of sales for H&R Block financial products
- Assess and advise tax associates on their weekly new client goals
- Coordinate marketing events to increase new client totals
- Process payroll through Kronos payroll processing system
- Process individual tax returns for clients
Accounts Payable/Accounts Receivable Clerk
Vaupell
Agawam
05.2019 - 09.2025
- Processed vendor invoices for timely payments and record-keeping.
- Reconciled accounts payable and receivable transactions for accuracy.
- Managed customer billing inquiries and resolved discrepancies promptly.
- Utilized accounting software to track financial transactions efficiently.
- Assisted with month-end closing procedures to ensure compliance.
- Collaborated with team members to streamline payment processes effectively.
- Communicated regularly with vendors via phone, email, or mail regarding invoice inquiries or payment requests.
- Developed strong relationships with vendors through excellent customer service skills.
Billing Specialist
Veteran Facility Services
Chicopee
01.2016 - 01.2017
- Process billing through Syncada billing system for warehouse shipments
- Verify invoices and billing from carriers match
- Contact carriers on invoice discrepancies
Accounting Clerk
Accountemps
Springfield
- Verified invoices against purchase orders
- Communicated with vendors and/or purchasing dept on discrepancies
- Processed checks for payment of invoices
- Processed customer invoices
- Recorded cash receipts
- Contact customers on payment discrepancies
- Processed payroll through Check Writers payroll processing system
Education
BBA - Business Administration And Finance
Westfield State University
Westfield, MA 09.1995 - 06.1997
Skills
- Tax preparation
- Payroll processing
- Invoice reconciliation
- Financial reporting
- Account management
- Customer relationship management
- Team coordination
- Process optimization
- Compliance assurance
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Workflow optimization
- Mail handling
- Data retrieval systems
- Credit and collections
- Documentation and control
- Report writing
- Clerical support
- Payroll and budgeting
- Billing
- Workflow planning
- Customer service
- Performance improvement
- Bookkeeping
- Expense reporting
- Financial tracking
- Data entry
- Customer relations
- Administrative support
- Clear oral/written communication
- Office administration
- Documentation expertise
Timeline
Accounts Payable/Accounts Receivable Clerk
Vaupell
05.2019 - 09.2025
Office Manager/Tax Associate
H&R Block
01.2017 - Current
Billing Specialist
Veteran Facility Services
01.2016 - 01.2017
BBA - Business Administration And Finance
Westfield State University
09.1995 - 06.1997
Accounting Clerk
Accountemps