Will Nguyen
North Quincy
Summary
Dedicated and experienced customer service professional with over 5 years of experience working closely with a diverse range of customers. Equipped with comprehensive training in project and time management, possessing a deep understanding of the intricacies of customer service and proven ability to handle multiple tasks simultaneously. Commitment to building and maintaining professional relationships with clients consistently resulting in increased profitability and successful business outcomes. Honed customer service skills in a fast-paced, customer-focused environment, demonstrating proficiency in managing customer interactions, handling transactions, and efficiently resolving issues. Eager to transition into a new field, leveraging expertise in customer service and adaptability to take on new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salon Manager
Queenie Nails & Spa
09.2022 - Current
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
Uber Partner
Uber
08.2021 - 09.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Responded to passenger concerns and complaints politely and professionally.
Certified Pharmacy Technician
CVS Pharmacy
02.2021 - 08.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Manicurist and Pedicurist
Nails Connections
01.2020 - 01.2021
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Enhanced client satisfaction by providing high-quality manicure and pedicure services.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Restaurant Manager
Soup House Restaurant
07.2019 - 12.2019
- Hired, trained and mentored staff to maximize effectiveness.
- Trained new employees in specific job requirements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Waiter
Pho Pasteur Restaurant
06.2018 - 04.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Prepared beverages and filled food orders for customers.
Education
North Quincy High School
Quincy, MA06.2019
University Of Massachusetts - Boston
Boston, MASkills
- Time management
- Communication planning
- Customer Service
- Highly responsible
- Providing fast, friendly service
- Speak English and Vietnamese
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Performance improvement
Certification
- CPhT - Certified Pharmacy Technician
- Cosmetology License
Languages
Vietnamese
Native or Bilingual
Timeline
Salon Manager
Queenie Nails & Spa
09.2022 - Current
Uber Partner
Uber
08.2021 - 09.2024
Certified Pharmacy Technician
CVS Pharmacy
02.2021 - 08.2021
Manicurist and Pedicurist
Nails Connections
01.2020 - 01.2021
Restaurant Manager
Soup House Restaurant
07.2019 - 12.2019
Waiter
Pho Pasteur Restaurant
06.2018 - 04.2019
North Quincy High School
University Of Massachusetts - Boston
Similar Profiles
Tao Cong DoTao Cong Do
Store Manager at Coco Nails Spa and Beauty Pty LtdStore Manager at Coco Nails Spa and Beauty Pty Ltd
Victoria SteeleVictoria Steele
Manager and Nail Technician at Pearl Nails and SpaManager and Nail Technician at Pearl Nails and Spa
Lacyanna PermenterLacyanna Permenter
Reception Manager at Dep Nails & SpaReception Manager at Dep Nails & Spa