WALAA Megelly
Milford
Summary
Dynamic leader with a proven track record at 7-eleven, where I spearheaded a team to enhance customer satisfaction and streamline operations. Expert in staff training and development, I excel in verbal and written communication, ensuring high-quality service delivery. My strategic approach to conflict resolution and cost control significantly boosted team performance and profitability.
Overview
24
24
years of professional experience
Work History
Manager
7-eleven
06.2000 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
La Rose
Cairo Egypt06-1997
Skills
- Customer service
- Verbal and written communication
- Staff training and development
Languages
Arabic
Native or Bilingual
Amazon Experience
Starrted 9/22/2024
1. Stow Experience
2. Problem Solver
3. Damage Land GateKeeper .
i was one of the first group to be trained on Damageland
i believe one important personal theory about damage land is to save product as long as it is in a sellable condition . Cause damageland is a big picture of Amazon. And if the product can not be saved and be used , why not be donated . Charities can use and same mean time , it is a tax credit for the company .
4. Learning Ambassador . i do enjoy training other AA to be experienced in Damage Land . And look it as a whole picture . Train them properly using Dpt wave . Inspect each product and choose the correct choice at the end .
and even if i face a language burrier i dont give up as long as the AA willing to learn .
5. Also flexible with my shifts . Have been receiving shout out for perfect shifts and being flexible for adding more shifts.
6. Received shout out from my own manager , different manger and also a PA for going above and Beyond
Timeline
Manager
7-eleven
06.2000 - 09.2024
High School Diploma -
La Rose
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