Waled Abouelhadi
Revere
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
02.2023 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Supervisor
Cafe Nero
08.2021 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Shift Supervisor
Burger King
04.2019 - 06.2021
- Completed store opening and closing procedures, including setting up registers and checking products.
- Developed and enhanced job assignments for team members, planned production schedules and strengthened organization of task flows.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
Team Member
CVS Pharmacy
10.2019 - 06.2020
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Education
No Degree - Computer Science And Programming
University of Massachusetts - Boston
Boston, MAHigh School Diploma -
Revere High School
Revere, MA05.2020
Skills
- Safety understanding
- Consulting
- Operations management
- Critical thinking
- Computer proficiency
- Scheduling proficiency
- Effective leadership
- Store organization
- Inventory management
- Revenue growth
- Business development
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager/Key Holder
Starbucks
02.2023 - Current
Shift Supervisor
Cafe Nero
08.2021 - 02.2023
Team Member
CVS Pharmacy
10.2019 - 06.2020
Shift Supervisor
Burger King
04.2019 - 06.2021
High School Diploma -
Revere High School
No Degree - Computer Science And Programming
University of Massachusetts - Boston
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