Waleed Ibrahim Sayed Eid
Riyadh,Riyadh
Summary
Hospitality professional with robust background in managing guest services and leading teams to deliver high-quality experiences. Known for strong emphasis on collaboration and adaptability to changing needs. Expertise in conflict resolution and staff supervision, ensuring reliable and efficient service.
Overview
20
20
years of professional experience
Work History
Bellcaptin
Radisson Blue Hotel
Cairo, Egypt
07.2022 - 02.2025
- Supervised bell staff to ensure exceptional guest service and smooth operations.
- Coordinated luggage handling and storage for guests during check-in and check-out processes.
- Trained new team members on operational procedures and customer service standards.
- Managed communication between departments to facilitate seamless guest experiences.
- Implemented efficiency improvements in luggage transport processes, enhancing turnaround times.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Conducted regular performance evaluations of bell staff to promote continuous improvement.
Bellman
Sharm Reef Hotel
Sharm El-Sheikh, Egypt
05.2019 - 06.2021
- Assisted guests with luggage and transportation arrangements to enhance overall satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with housekeeping and front desk to ensure seamless guest experiences during check-in and check-out.
- Maintained cleanliness and organization of lobby areas to create welcoming environments for guests.
- Trained junior staff on best practices for guest interactions and operational procedures to improve service quality.
Bellman
Holiday Inn Hotel
Sharm El-Sheikh,Egypt
04.2016 - 04.2019
- Assisted guests with luggage and transportation arrangements to enhance overall satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported event setups by transporting equipment and ensuring readiness for functions.
- Implemented feedback mechanisms to gather guest opinions, driving continuous improvement in service delivery.
Doorman
Hoilday Inn
Sharm El-Sheikh, Egypt
09.2013 - 02.2016
- Managed entry protocols, enhancing building security and safety measures.
- Greeted and assisted guests, ensuring a welcoming environment.
- Monitored lobby activity, promptly addressing any issues or concerns.
- Implemented efficient workflow processes for package handling and storage.
- Maintained cleanliness and organization of entrance areas, promoting professionalism.
Valet
Holiday Inn Hotel
Cairo,Egypt
12.2008 - 08.2013
- Managed vehicle parking and retrieval with focus on efficiency and customer satisfaction.
- Ensured compliance with safety regulations while operating various vehicles.
- Facilitated seamless valet service by coordinating with front desk staff and guests.
- Monitored parking area for security issues, ensuring guest property safety.
Customer Service Agent
C3 Call Center
Cairo,Egypt
11.2004 - 10.2008
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, ensuring timely support and effective issue resolution.
Education
B.Sc. - Education
Helwan University
Cairo,Egypt01-2004
Skills
- Hotel operations
- Complaint handling
- Property management systems
- Lost and found procedures
- Valet parking
- Concierge services
- Guest recovery
- Guest services
- Team building
- First aid training
- Effective organization
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Customer service excellence
Accomplishments
- Employee of the month
- Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.
Languages
English
Limited Working
PERSONAL DETAILS
- Date of Birth: 11 April 1982
- Nationality: Egyptian
- Marital Status: Married
- Military Status: Exempted
- Transferable Iqama (Valid)
- Valid Saudi Driving License
Timeline
Bellcaptin
Radisson Blue Hotel
07.2022 - 02.2025
Bellman
Sharm Reef Hotel
05.2019 - 06.2021
Bellman
Holiday Inn Hotel
04.2016 - 04.2019
Doorman
Hoilday Inn
09.2013 - 02.2016
Valet
Holiday Inn Hotel
12.2008 - 08.2013
Customer Service Agent
C3 Call Center
11.2004 - 10.2008
B.Sc. - Education
Helwan University