Walid Jalaly
Casablanca
Summary
Dynamic Network Technical Support Engineer with proven expertise at Grand Diffusion in resolving complex connectivity issues and enhancing network performance. Skilled in hardware configuration and vendor management, I excel in proactive system monitoring and collaboration, ensuring seamless operations and user satisfaction. Committed to leveraging technical acumen and communication skills for impactful results.
Overview
2
2
years of professional experience
Work History
Network Technical Support Engineer
Grand Diffusion
Casablanca
02.2024 - Current
- Configured, installed, and troubleshot network hardware including routers, switches, and firewalls.
- Conducted research on emerging technologies to support network upgrade initiatives.
- Repaired damaged cables and replaced defective networking equipment components.
- Coordinated vendor activities for installation and maintenance of networking systems.
- Resolved connectivity complaints related to LAN and WAN infrastructure.
Technical Support Intern
CBI
casablanca
11.2023 - 01.2024
- Developed user guides and training materials for new products or services.
- Monitored system performance metrics to detect potential problems before they occur.
- Collaborated with other departments within the organization on projects related to technical support operations.
Education
Some College (No Degree) - Computer Information Systems
ISTA ELHANK
CasablancaSkills
- Network troubleshooting and connectivity
- Connectivity resolution
- Hardware configuration and vendor management
- Network troubleshooting
- Hardware configuration
- System performance monitoring
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- I see challenges as puzzles. At work, I optimize processes, and in personal projects, I love brainstorming unconventional solutions
- I love discussing ideas with others—teaching a friend how to invest, debating the ethics of AI, or workshopping a creative project. Learning feels richer when it's shared
Timeline
Network Technical Support Engineer
Grand Diffusion
02.2024 - Current
Technical Support Intern
CBI
11.2023 - 01.2024
Some College (No Degree) - Computer Information Systems
ISTA ELHANK
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