Walid Kaebori
Casablanca
Summary
Highly adaptable and experienced professional known for consistently delivering high-quality work under pressure. Excels in fast-paced environments and earns top marks for efficiency. Motivated to tackle new challenges and recognized for exceptional interpersonal skills. Results-oriented individual passionate about continuous learning and innovation. Reliable team worker with experience in fostering collaborative environments and promoting teamwork. Strengths lie in effective communication, problem-solving abilities, and commitment to shared goals.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Konecta
Casablanca
03.2024 - Current
- Conducted regular audits to ensure compliance with quality standards.
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Analyzed data from Quality Control tests to identify areas of improvement.
- Reviewed product specifications for conformance to customer requirements.
- Investigated customer complaints regarding service quality.
- Created reports on quality assurance results and presented them to management teams.
- Provided guidance to staff on best practices in quality assurance methods.
Customer Care Representative
Konecta
Casablanca
01.2022 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Kept records of customer interactions, thoroughly recording details of inquiries.
Education
Associate of Applied Science - Computer Science And Programming
BTS Chichaoua
Chichaoua07-2021
Skills
- Microsoft Office & Google tools
- Entry Level Data Analysis
- Attention to Detail
- Critical Thinking
- Training & Development
- Teamwork and Collaboration
- Computer Skills
- Remote Office Availability
- Friendly, Positive Attitude
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Quality Assurance Analyst
Konecta
03.2024 - Current
Customer Care Representative
Konecta
01.2022 - 03.2024
Associate of Applied Science - Computer Science And Programming
BTS Chichaoua
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