WALKER FIENE
New Bedford
Summary
Innovative professional in business development and provider relations within behavioral healthcare. Strong background in operational leadership and continuum-of-care coordination, enhancing patient retention and treatment transitions. Skilled in developing strategic partnerships that drive organizational growth and improve referral management across diverse healthcare environments.
Overview
11
11
years of professional experience
Work History
Client Liaison – Business Development Team
Legacy Healing Center
ShorePoint Recovery
10.2024 - Current
- Lead continuum-of-care strategy for a campus admitting 80–100 patients monthly.
- Develop individualized treatment transition plans.
- Converted over half of unattached admissions into internal or external placements to optimize patient care.
- Maintain attached referral relationships and remove barriers to patient return.
- Built provider relationships across multiple states to expand referral network.
- Coordinate alumni outreach and readmission.
- Facilitate patient education groups.
- Assisted in developing business strategies to enhance growth..
Service Coordinator / Program Director
Praesum Healthcare
Sunrise Detox, Evolve Recovery Center & Affinity One
01.2024 - 12.2024
- Managed referral coordination and cultivated provider relationships to streamline patient access.
- Directed operations for a 70–80 patient census, ensuring quality care delivery.
- Oversaw a team of 20 employees, enhancing operational effectiveness.
- Partnered with executive leadership to improve workflows.
- Supported admissions and business development initiatives.
Progressive Clinical Leadership Experience
01.2016 - 12.2024
- Executed clinical roles in detoxification, residential treatment, admissions, counseling, recovery support, and case management, laying foundation for leadership in operations, business development, and provider relations.
- Organizations: Evolve Recovery Center
- Sunrise Detox
- Washburn House
- New England Recovery Center
- Recovery Centers of America
- Advocates
Education
Some College Coursework - CADC educational coursework
Skills
- Business development
- Provider management
- Referral network building
- Partnerships strategy
- Referral management systems
- Care coordination
- Care coordination strategies
- Patient retention planning
- Discharge coordination
- Operations leadership
- Team leadership and collaboration
- Client management
- Data analysis and reporting
- Kipu software expertise
- Microsoft Excel and Teams skills
- Effective communication skills
- Conflict resolution
- Alumni engagement
Selected Career Achievements
- Built Legacy Healing Center's first dedicated Client Liaison function.
- Developed processes later implemented by another Legacy facility.
- Support a campus admitting 80–100 patients monthly.
- Convert more than 50% of unattached admissions into successful placements.
- Maintain referral relationships across a multi-state provider network.
- Directed operations supporting a 70–80 patient census while supervising ~20 employees.
Core Expertise
- Business Development
- Provider Relations
- Referral Network Development
- Strategic Partnerships
- Admissions Strategy
- Continuum of Care
- Alumni Engagement
- Operations Leadership
- Process Development
- Team Leadership
- Motivational Interviewing
- Crisis Intervention
- Patient Retention
- Discharge Planning
- Insurance & Placement Coordination
- Salesforce
- Kipu
- Microsoft Excel
- Microsoft Teams
Timeline
Client Liaison – Business Development Team
Legacy Healing Center
10.2024 - Current
Service Coordinator / Program Director
Praesum Healthcare
01.2024 - 12.2024
Progressive Clinical Leadership Experience
01.2016 - 12.2024