Dasia Maddox
Boston,MA
Summary
Energetic and compassionate individual with strong interpersonal and organizational skills. Possesses solid understanding of patient care coordination and demonstrates proficiency in communication and problem-solving. Committed to making positive impact on patient outcomes and enhancing efficiency of care delivery.
Overview
3
3
years of professional experience
Work History
Care Coordinator
Aarohi Dental
02.2022 - 12.2023
- Used company software and databases to maintain records of services performed along with patient conditions.
- Managed over 30 patient caseloads effectively, ensuring timely follow-up daily.
- Developed strong relationships with community partners, facilitating referrals plus collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients as well as providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Coordinated discharge planning, ensuring smooth transition from hospital to home or other facilities.
Administrative Assistant
Prometric
05.2021 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associate of Arts - Business Administration
Sanford-Brown Institute
Springfield, MA05.2021
Skills
- Case management
- Documentation
- Patient advocacy
- Data entry
- Organizational skills
- HIPAA compliance
- Certified in CPR/AED
- Strong organization
- Patience and composure
- Critical thinking
- Call center experience
- Microsoft Excel
Timeline
Care Coordinator
Aarohi Dental
02.2022 - 12.2023
Administrative Assistant
Prometric
05.2021 - 02.2022
Associate of Arts - Business Administration
Sanford-Brown Institute
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