Weldon Redmond
Boston
Summary
Dynamic leader with a proven track record at Copley House, enhancing safety and customer satisfaction by over 20%. Expert in staff training and development, adept at fostering a culture of excellence and growth. Skilled in budget management and staff recruitment, ensuring both financial performance and team excellence.
Overview
33
33
years of professional experience
Work History
Evening Manager
Copley House
03.2019 - 04.2024
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Busser
Olive Garden-Darden
03.2019 - 02.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Maintenance Supervisor
Rogerson Communities
01.2016 - 08.2020
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised [Number] employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Facilities Coordinator
Hill & Barlow
03.1991 - 02.2004
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
Education
Bachelor of Science - Legal Studies
University of Massachusetts, Boston
Boston, MA06-1995
Skills
- Staff recruitment and retention
- Customer service focus
- Staff training and development
- Delegation and supervision
Timeline
Evening Manager
Copley House
03.2019 - 04.2024
Busser
Olive Garden-Darden
03.2019 - 02.2022
Maintenance Supervisor
Rogerson Communities
01.2016 - 08.2020
Facilities Coordinator
Hill & Barlow
03.1991 - 02.2004
Bachelor of Science - Legal Studies
University of Massachusetts, Boston
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