Wender Carlos
Watertown
Summary
Several years experience in customer service. Dynamic server with a proven track record on guest engagement and sales optimization. Expertise in menu memorization and efficient communication with kitchen staff. Eager to leverage skills customer satisfaction and team performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server
City Works
Watertown, MA
04.2024 - Current
- Bottleneck Certified Server Trainer.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Sales Assistant
LC Cleaning Corporation
Watertown, MA
02.2023 - Current
- Conducted periodic audits of merchandise pricing accuracy.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Server, Food Runner, Host and Barback
Madre Osteria
Milton, MA
04.2022 - 03.2024
- Supported other servers during peak hours and special events.
- Supported servers during peak hours and special events to enhance service efficiency.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Welcomed customers to restaurant and guided them to their tables in a friendly manner.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Supported bartenders by restocking supplies and maintaining cleanliness of bar area.
Server, Barback and Food Runner
Casa Cana
Brighton, MA
05.2021 - 01.2022
- Followed up with guests to confirm satisfaction with food and service, creating positive dining experiences.
- Cultivated warm relationships with regular customers.
- Encouraged guests to try desserts by describing their flavors and presentation., appetizers and specialty drinks to optimize sales.
- Assisted in training new servers.
- Wiped down and sanitized tables after guests left to maintain a clean dining environment. and chairs to prepare dining area for next customers.
- Prepared and organized bar inventory for timely service during peak hours.
- Assisted bartenders with drink preparation, ensuring efficiency and accuracy in orders.
Head Food Runner, Host
Casa Cana
Brighton, MA
05.2019 - 03.2020
- Led a team of Food Runners, guiding adherence to procedures for efficient service.
- Monitored food quality and presentation standards.
- Double-checked meals placed in window against customer tickets for accuracy.
- Coordinated with waitstaff on order status updates, enhancing communication flow during shifts.
- Set up stations for each meal shift according to established guidelines.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Education
Associate of Science -
Bunker Hill Community College
Charlestown, MA06-2028
High School Diploma -
Watertown High School
Watertown, MA06-2021
Skills
- Order Management
- Menu Knowledge
- Upselling Techniques
- Professional demeanor
- Guest Engagement
- Cash handling
- Food Safety Understanding
- Customer service excellence
- Beverage and food service
- POS Operation
Certification
Bottleneck Server Certified Trainer Certification
Languages
English
Full Professional
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Server
City Works
04.2024 - Current
Sales Assistant
LC Cleaning Corporation
02.2023 - Current
Server, Food Runner, Host and Barback
Madre Osteria
04.2022 - 03.2024
Server, Barback and Food Runner
Casa Cana
05.2021 - 01.2022
Head Food Runner, Host
Casa Cana
05.2019 - 03.2020
Associate of Science -
Bunker Hill Community College
High School Diploma -
Watertown High School
Education and Training
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